EVA 4000 hard disk near to fail

[ashrafsabry]

Hi everyone

I have EVA4000 with 2 enclosures and 2 controllers

I have 20 hard disks 72Gb with raid 5 

There is one disk have bad sectors and I do not know which one 

Can anyone help me to get the bad hard disk and change it ?

Thanks

[Josh94K]

Hello @ashrafsabry 
Good day,!

you can insolate a fault using one of the following methods.

1. you can physically inspect the LED status of the drive and isolate if of the drives that have failed/Not

Link : https://support.hpe.com/hpesc/public/docDisplay?docId=c03397626&docLocale=en_US

2. you can check the CV-EVA and see if any of the drives have failed/not.

3. For in-depth analysis of bad sector you can extract EVA logs, but I think you may have to contact HPE support to get it analyzed. 

@ashrafsabry  I hope this helps!
If you feel this was helpful please click the KUDO! thumb below.

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

[ashrafsabry]

Hello, Josh94k

Thank you for your reply

1- I check all the hard disk leds are ok

2- I attach some print screen may help can you check please ..........thanks

[Josh94K]

Hello @ashrafsabry !

Good day! Thank you for the screenshots!

1. let me begin with a couple of  queries
1. was there any recent hardware/HDD replacement?
2. Are there any drives in the "un-Grouped" state.
3. could you confirm if all the drives are added to their respective disk groups?

2 . with respect to 2nd Screen-shot
I see there is a warning next to hardware, 
Generally, these alerts are triggered when there is a hardware failure in terms of  I/O module/Drive/controller or Loop failure. 
I could not find the screenshot for enclosure 1, however, could check and confirm if you are seeing any kind of warning/failed alert next to any of the hardware, 
If so, you may have to replace the same at the earliest. 

@ashrafsabry  I hope this helps! 
If you feel this was helpful, Please HIT that KUDO!  thumb below!

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

[ashrafsabry]

Hi....

Thank you for your quick reply and for your help

here is my answer for first Question :

1. was there any recent hardware/HDD replacement?  Yes , I change one hard disk 72GB from 3 months before 
2. Are there any drives in the "un-Grouped" state.  NO
3. could you confirm if all the drives are added to their respective disk groups? YES, I confirm

yes there is hardware warning next to hardware  because  there is a  bad battery in controller B

I just have 2 enclosures No.2 and No.3 

Thanks

[Josh94K]

Hello @ashrafsabry 

Thank you for your response, 

Current situation 

If there are no visible drive failures, No reconstructions, or any other activities in progress, and still the issue persists, then I am afraid we might have to take a closer look at the unit. The CV-EVA screenshots do help us to an extent, but the insights they provide are limited. 

Next Plan of actions

We may have to extract the logs and take a deeper look at the array,  We may need to analyze in-depth the Medium read/write and unrecovered errors for each of the drives, check on all the alerts that are triggered, and based on that we might be able to frame an appropriate action plan, 

@ashrafsabry   I hope this helps! 
If you feel this was helpful, Please HIT that KUDOS!  thumb below!

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

[ashrafsabry]

Hi....Josh94k

Thank you for your reply I will try this plan and return back to you 

Thank you again 

[Josh94K]

sure @ashrafsabry 
let me know if you need any assistance from my end! 

Regards
Josh. 

[ashrafsabry]

hard disk has bad blocksHi Josh94K 

the last news from this problem that I check the leds for all hard disks are ok

but still have the same problem also I got a new errors bad blocks in viirtual disk 1 

as attahed .

Is there any Tool to check the hard disks in the EVA ?

I there anyway to find which hard disk in the virtual disk1 has these errors

Thanks in advance 

[Josh94K]

Hello @ashrafsabry 
Hope you are doing well!
The tech-support generally uses the GUI or a log analyzer tool called a navigator to isolate the drive causing the issue .
They check for any read/write errors.
I am sharing a link with you hope it works. : https://hp-navigator.software.informer.com/

@ashrafsabry   I hope this helps! 
If you feel this was helpful, Please HIT that KUDOS!  thumb below!

Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."