HPE EVA Storage

EVA 6000 disk ungroup error

 
Bishry
Occasional Advisor

EVA 6000 disk ungroup error

Hi All,
I have an EVA6000 with 4 enclosure and 3VGroup
on of the disks has error (Migration state: Inaccessible)
when I try to Ungroup it, the operation failed and give me this error (Operation Failed Volume is Missing)
please I need your help and advice
thanks in advanced
13 REPLIES 13

Re: EVA 6000 disk ungroup error

Can you please share the screenshot of the error and the Controller Event Log and configuration log?

I guess there is some hard drive failure.

I work for HPE
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Bishry
Occasional Advisor

Re: EVA 6000 disk ungroup error

Dear SUBHAJIT,
thanks for your reply please find the attached rar file that contain the print secreen for the error and all log files that i can get from EVA System,
thanks in advanced for your effort,
Ahmed

Re: EVA 6000 disk ungroup error

Thank you for sharing the logs.

Can you please share the configuration log as well?

I have analyzed the event log and termination log and found that one of the controller is showing as down.

Also, I have noticed that the EVA is running with very very old firmware. Please upgrade it to latest version,
https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=T4256-63136

As of now there is no hardware error captured for any disk drives. So please provide the configuration log for further analysis after the firmware update.

I work for HPE
Accept or Kudo
Bishry
Occasional Advisor

Re: EVA 6000 disk ungroup error

Dear SUBHAJIT,
Thanks for your reply I will download the new firmware,
Please find the Config File,
Thnaks in Advanced,
Bishry
Occasional Advisor

Re: EVA 6000 disk ungroup error

Dear SUBHAJIT,
I get the new firmware now (ISO file), Can you please send me the steps how to update the EVA Firmware,
thanks in advanced

Re: EVA 6000 disk ungroup error

Re: EVA 6000 disk ungroup error

Can you please re-send the configuration file because the one which you have provided is not opening?

Attached is the procedure to collect the logs.

I work for HPE
Accept or Kudo
Bishry
Occasional Advisor

Re: EVA 6000 disk ungroup error

Dear SUBHAJIT,
please find the attached file that I get it from the EVA, it's new one, also I attached to you two picture about how I get it from the EVA, so you can advice me if it the right place to get the config file,
Thanks for the link and your great effort,
Ahmed

Re: EVA 6000 disk ungroup error

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I work for HPE
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