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11-30-2011 04:38 AM
11-30-2011 04:38 AM
EVA 6400 (HSV 400), WWNN lost
To All,
I have EVA 6400, upon sudden power outage it lost its WWNN and the node name, all the connections are in place.
Secondly it also reports some error of the controller display as follows
TC:0403047F IDX:07 Param 15:00000000
Param 00:002C1FDC Param 16:00000000
Param 01:04240960 Param 17:00000000
Param 02:00000000 Param 18:00000000
Param 03:00000000 Param 19:00000000
Param 04:00089030 Param 20:00000000
Param 05:002C1F28 Param 21:00000000
Param 06:01853FD0 Param 22:00000000
Param 07:005264C0 Param 23:00000001
Param 08:F8000000 Param 24:00000000
Param 09:7FFFF148 Param 25:005264CC
Param 10:7FFFF1C8 Param 26:00000001
Param 11:00000000 Param 27:00000027
Param 12:00000000 Param 28:7FFE1070
Param 13:00000000 Param 30:0000000a
Param 14:00000000 Param 30:00510450
Param 15:00000000
herewith i have attached the logs i do see anything suspicious, howver logs cvevatrace-111130-1, cvevatrace-111130-2, cvevatrace-111130-3 possibly could help in diognostics.
Thanks
Amit
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11-30-2011 05:47 AM
11-30-2011 05:47 AM
Re: EVA 6400 (HSV 400), WWNN lost
Were all disks and disk shelves "green" before powering on the controllers?
You should call Support, but I suspect you will need to power down both controllers and start over.
Note: While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company
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11-30-2011 06:24 AM - edited 11-30-2011 06:48 AM
11-30-2011 06:24 AM - edited 11-30-2011 06:48 AM
Re: EVA 6400 (HSV 400), WWNN lost
In-deed every thing was functional and OK, there was a power outage, and the entire storage system went down and came up again after some time
what i did was powered off everything again
Then powered on the shelves, followed by powering on one controller at a time
What is the impact if i re-enter the WWNN with the checksum and the storage name? do i risk loosing data
Thanks
Amit
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11-30-2011 10:16 PM
11-30-2011 10:16 PM
Re: EVA 6400 (HSV 400), WWNN lost
the termination code is this: 0403047F.
As far as I can see the capture only have cvevatrace files. These does not help me anyway. Not that I have the tools to open the files that are useful (termination event log and controller event log). So you can see the EVA in Command View? Maybe you can view the logs in there.
You should definitely open a case with HP.
I would not enter the WWN/checksum without their consent. But I suppose you may not have an option, unless HP can restore the wwn/checksum some other way. Is the EVA uninitialized?
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11-30-2011 10:24 PM
11-30-2011 10:24 PM
Re: EVA 6400 (HSV 400), WWNN lost
Greetings,
The EVA disks are all green, and has data, its just that it cannot be be discovered on CV EVA, as WWNN is zeroed out and Name is lost.
If there was a way to put the WWNN and discover it again, i could have all the VDISK available again, however i am afraid retyping the WWNN with its checksum asking to initialze the Storage.
Thanks
Amit
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12-02-2011 11:22 AM
12-02-2011 11:22 AM
Re: EVA 6400 (HSV 400), WWNN lost
You should open a support call, having said that entering the WWN/CS on the front panel does not initialize the array. The troubling part, and this is where support would come in, is that this information is stored on the drives in the array in 5 different places.
The fact that the array could not recognize this information is what support needs to investigate. You did have your data backed up right?
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01-16-2012 02:08 AM
01-16-2012 02:08 AM
Re: EVA 6400 (HSV 400), WWNN lost
Hi,
I am having the same problem, in my case i tried to power off one Controller and work with one Controller after entering the WWN and Ckecksum, the Controller dos not retain the information that is WWN and Checksum.
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01-16-2012 02:40 AM
01-16-2012 02:40 AM
Re: EVA 6400 (HSV 400), WWNN lost
Regards,
Sebastian