EVA4400---Soft Diagnostic failure after unplanned power outage

[Fenny_1]

Hi,

We have an unplanned power outage yesterday and all our servers and SAN want down abnormally.

Now once the power is back up, EVA4400 is started normally and all the Vdisks and hardware is fine. But on controllers am having Soft Diagnostic Failure.

Please tell me how critical is this message and how can i clear this up without disturbing the I/O as the Storage is in Production.

[MoritoBueno]

Hi,

I know this is an old post, but I have the same issue.

Did you solve this issue?

Regards

[NSharon]

Hi, A "soft diagnostic failure" error will clear following a restart of the affected controller.

Pls note: A "Soft Diagnostic failure" may not necessarily mean hardware failure and its better to get it verified for no hardware failure to be on the safer side. A  restart of the controller is necessary to rectify this issue.

[ElkabelNew]

Hello!

I have a same problem with Controller 2. When I pull out Contr2, and after 30 seconds insert it back, it flashing green for 3-4 seconds and gone :(.

These are my message logs:

Software Version : 11200000
Build Environment : lep

BIST TE 0xB7 - SDRAM Configuration and Policy Memory Test
DIMM Slot 1 = 1024 MB
DIMM Slot 2 = 1024 MB
Total = 2048 MB
*** boot error report - b7030120,20000000,20000000,2000ca00,b7,03,1

DIMM Slot 1 = 1024 MB
DIMM Slot 2 = 1024 MB
Total = 2048 MB
*** boot error report - b7030120,20000000,20000000,2000ca00,b7,03,1

Could you help me please !?

I attached a picture !

[sdonohue1994]

Having the same issue. Has anyone determined a solution yet? 

[bennyb]

We have solved this problem in the past by replacing the cache dimms in the controller with matching cache dimms.  PN 466263-001.  Keep in mind there were multiple OEM's for this spare and they need to match. 2 per controller, match them across both controllers for the best experience.