EVA4400 Won't restart

[Seblab]

Hi

We had to do electrical maintenance in our data center and we had to shut down the EVA4400.

At the end of the maintenance, we tried to restart the EVA4400 according to the procedure and the 2 controllers never restarted.

From the management board, we get the same error message on both controllers:

BIST TE 0xB7 - SDRAM Configuration and Policy Memory Test
DIMM Slot 1 = 1024 MB
DIMM Slot 2 = 1024 MB
Total = 2048 MB
*** boot error report - b7150011,80000000,00000000,01003800,b7,15,1

Does anyone know what's wrong?

Thank for your help

[rmv978]

Hello Seblab,
The below message in the Management Module web interface indicates DIMM (Memory Module Issue).
If the controller has a problem you cannot see it in command view at all.
Consider to involve HPE support to log a support call.
BIST TE 0xB7 - SDRAM Configuration and Policy Memory Test
BIST TE 0xB7 - SDRAM Configuration and Policy Memory Test
DIMM Slot 1 = 1024 MB
DIMM Slot 2 = 1024 MB
Total = 2048 MB
*** boot error report - b7150011,80000000,00000000,01003800,b7,15,1

Hope this Helps

[vibeesh1]

Hello Seblab

The correct way of powering up the EVA storage is as  below

1.Power Up the Disk Enclosures on by one

2.Wait for all the Disk drives to SPin Up

3.Then Power on the Controller ENclosure

If you follow the above and still get the below erros, it refers to the Memory faulty for the controller. If you see that, raise a case with HPE for further action.

Thanks!
VVB

[Seblab]

Hi vivesh1

I did the steps you mentioned and I get the same result on both controler:

BOOT diagnostics - Build configuration information :
Baselevel ID : CR18CB
Software Version : 09534000
Build Environment : lep

BIST TE 0xB7 - SDRAM Configuration and Policy Memory Test
DIMM Slot 1 = 1024 MB
DIMM Slot 2 = 1024 MB
Total = 2048 MB
*** boot error report - b7150011,80000000,00000000,41003800,b7,15,1

I will call the HP support even if I am no longer supported to see if they can help me get it up and running again. 

Thanks