EVA8400 Disks has lost power!

[kflliman]

Hello,

We have EVA8400 2C27D with 324 X 600GB Disks,
Some times multiple Disks disappeared just with next status "The disk drive in this bay is failed, not mated properly to the bay, or has lost power."

when I pulled them out then reinserted them, they become OK but inside ungrouped disks.

any one have any idea about the root of this problem?

thanks

[Jan Soska]

Hello,

have you checked firmware on disk - is it newes available?

Maybe it is sign disk will die shortly..

Jan

[kflliman]

Thanks Jan,

Yes, all disks upgraded to latest firm ware HP04, even controller upgraded.

[Torsten.]

This is a typical dead disk, replace it.

While reinserting it may come back to life for a short time, but it remains unreliable.

[kflliman]

 Thanks Torsten,

 
  I do replacing them if they get failed again,  but my problem is  the high quantity of this lost power disks,  about 5 to 6 disks every week, then EVA Doing Leveling  all the time, and some data groups have been degraded protection, EVA was unstable state all the time because of this issue.



Thanks
 

[Torsten.]

I would first check for the array and drive firmware.

EVA XCS 1130000 is the current version, for disks look here:

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=3664764&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3Didx%253D%257CswItem%253Dco_124804_3%257CswEnvOID%253D54%257CitemLocale%253D%257CswLang%253D%257Cmode%253D%257Caction%253DdriverDocument&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

Since there are different disk models with the same product#, each model have a unique firmware.

extracted list from the zip file:

########################################################################
version 1.027
Date 20131204

########################################################################
# 10K Drives
########################################################################

BD03656ABA HP0A BD03656ABA_HP0A.lod
BD07256ABB HP0A BD07256ABB_HP0A.lod
BD14656ABC HP0A BD14656ABC_HP0A.lod

 
BD07258224 HP04 BD07258224_HP04.bin
BD14658225 HP04 BD14658225_HP04.bin
BD30058226 HP04 BD30058226_HP04.bin


BD03654499 3BE9 BD03654499-3BE9.lod
BD07254498 3BE9 BD07254498-3BE9.lod


BD03655B28 HP07 BD03655B28_HP07.lod
BD07255B29 HP07 BD07255B29_HP07.lod
BD14655B2A HP07 BD14655B2A_HP07.lod


BD03659532 HP05 BD03659532_HP05.lod
BD0725822B HP05 BD0725822B_HP05.lod
BD1465822C HP05 BD1465822C_HP05.lod
BD30058232 HP05 BD30058232_HP05.lod

BD1465B778 HP01 BD1465B778_HP01.bin
BD3005B779 HP01 BD3005B779_HP01.bin

BD300DADFP HP04 BD300DADFP_HP04.lod    
BD400DADFQ HP04 BD400DADFQ_HP04.lod

BD300DAJZF HP02 BD300DAJZF_HP02.lod
BD450DAJZH HP02 BD450DAJZH_HP02.lod
BD600DAJZK HP02 BD600DAJZK_HP02.lod




########################################################################
# 15K Drives
########################################################################

BF0725754B HP06 BF0725754B_HP06.lod


BF07258222 HP06 BF07258222_HP06.bin
BF14658227 HP06 BF14658227_HP06.bin


BF0725A692 HP04 BF0725A692_HP04.bin
BF1465A693 HP04 BF1465A693_HP04.bin


BF03654564 3BE9 BF03654564-3BE9.lod


BF03655B2B HP07 BF03655B2B_HP07.lod
BF07255B2C HP07 BF07255B2C_HP07.lod


BF03658242 HP03 BF03658242_HP03.lod
BF07258243 HP03 BF07258243_HP03.lod
BF14658244 HP03 BF14658244_HP03.lod


BF03653005 HP04 BF03653005_HP04.lod
BF0725A476 HP04 BF0725A476_HP04.lod
BF1465A477 HP04 BF1465A477_HP04.lod
BF3005A478 HP04 BF3005A478_HP04.lod


BF146DA47A HP04 BF146DA47A_HP04.bin
BF300DA47B HP04 BF300DA47B_HP04.bin

BF036D8617 HP09 BF036D8617_HP09.lod
BF072D6186 HP09 BF072D6186_HP09.lod
BF146DA47C HP09 BF146DA47C_HP09.lod
BF300DA482 HP09 BF300DA482_HP09.lod
BF450DA483 HP09 BF450DA483_HP09.lod

BF300D6188 HP04 BF300D6188_HP04.bin
BF450D6189 HP04 BF450D6189_HP04.bin

BF036DAJZL HP04 BF036DAJZL_HP04.lod
BF072DAJZN HP04 BF072DAJZN_HP04.lod
BF146DAJZP HP04 BF146DAJZP_HP04.lod
BF300DAJZQ HP04 BF300DAJZQ_HP04.lod
BF450DAJZR HP04 BF450DAJZR_HP04.lod
BF600DAJZT HP04 BF600DAJZT_HP04.lod

BF300DASTH HP03 BF300DASTH_HP03.bin
BF450DASTK HP03 BF450DASTK_HP03.bin
BF600DASTL HP03 BF600DASTL_HP03.bin



########################################################################
# FATA Drives
########################################################################

ND2505823A HP04 ND2505823A_HP04.bin

ND25058238 HP05 ND25058238_HP05.lod

NB40059392 HP03 NB40059392_HP03.lod
NB50058855 HP03 NB50058855_HP03.lod

NB1000D4450 HP09 NB1000D4450_HP09.lod
NB500DA48A HP09 NB500DA48A_HP09.lod

ND2505AGXU HP00 ND2505AGXU_HP00.bin

NB2000DAMYV HP05 NB2000DAMYV_HP05.lod

NB1000DCLAL HP03 NB1000DCLAL_HP03.lod

NB1000DBZPL HP04 NB1000DBZPL_HP04.lod
NB2000DBZPN HP04 NB2000DBZPN_HP04.lod

NB1000DCWDE HP04 NB1000DCWDE_HP04.lod
NB2000DCWDF HP04 NB2000DCWDF_HP04.lod

########################################################################
# SSD Drives
########################################################################

JL0072DAKXK HP03 JL0072DAKXK_HP03.bin
JL0200DBCQQ HP03 JL0200DBCQQ_HP03.bin
JL0400DBCQR HP03 JL0400DBCQR_HP03.bin

[kflliman]

thanks Torsten for your concern,

regarding the disks, I have the the latest firmware bundle "HDDBundled_FC_Image_2013_12_04.zip" containing the firmware HP04 for P/N: BF600DAJZT, so I have the latest firmware.

about the controller  firstly I was on 11200000 (which was the latest ver),  but I downgraded it to to 11001100 while I was trying to find a solution, but the same problem, 

Best Regards,

[Jan Soska]

Hello,

Torsten mentioned EVA XCS 1130000 in previous post - so it seem you do not have latest version of firmware...

Jan

[kflliman]

yes Jan, but based on the release notes  of XCS 1130000   I can’t see that any of the fixes are relevant for this issue!!

[Jan Soska]

I understand... hard to get more advices, I am afraid disks are failing... nothing strange in controller logs? Is the storage under warranty? Probable ask HP support for help.

Jan