HPE EVA Storage

Eva 4400 One controller become invisible from COmmand view EVA

 
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MohankumarK
Advisor

Eva 4400 One controller become invisible from COmmand view EVA

 

Hi All,

 

my controller become invisible from command view EVA.

 

Action taken so far

 

-- No amber LED in the controller or error message in logs

--rebooted the management server

-- rebooted the controler one by one and it got detected in EVA and was working fine for a week

-- issue repeated then we order the controller and replaced it

-- itwas working fine for quite long but not more than 3 weeks.

--now same issue occured.

 

Could you please any suggest me to go further on this issue.

 

Please help me

 

15 REPLIES 15
Johan Guldmyr
Honored Contributor

Re: Eva 4400 One controller become invisible from COmmand view EVA

Hi,

Screenshot says it's an HSV200. This is not an EVA4400.
From screenshot it looks like there is only one controller. What happened to the other one? How is the server connected? Via a switch? Is the server zoned to both?

Latest XCS is 6250, are you running an old version of CV too?

When the EVA becomes invisible from CV - can you still see it via "cvutil paths" and can servers still see their disks?
Torsten.
Acclaimed Contributor
Solution

Re: Eva 4400 One controller become invisible from COmmand view EVA

HSV200 is an EVA4000 - what does the front panel show now?

Hope this helps!
Regards
Torsten.

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MohankumarK
Advisor

Re: Eva 4400 One controller become invisible from COmmand view EVA

 

The controller model is HSV200 & storage model is EVA 4400 only.

 

The controller become invisible automatically from EVA. The server is connected via SAN Switch.

 

XCS is self upgradable or we need support from HP. If yes where i can download.

 

Yesterday it become invisible and where to run the "cvutil paths" command.

MohankumarK
Advisor

Re: Eva 4400 One controller become invisible from COmmand view EVA

Torsten.
Acclaimed Contributor

Re: Eva 4400 One controller become invisible from COmmand view EVA

Nothing in front panel?

 

How about all the LEDs in front and back compared to the working controller?


Hope this helps!
Regards
Torsten.

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Johan Guldmyr
Honored Contributor

Re: Eva 4400 One controller become invisible from COmmand view EVA

 

XCS can be downloaded from software.hp.com - it is a bit tricky though. You might need to upgrade Command View as well. Read the Updating Products Software Guide and release notes carefully.

 

cvutil.exe comes with command view it should be installed in the same directory as cv.

 

"controller becomes invisible from EVA" - what do you mean? Invisible from the Command View?

MohankumarK
Advisor

Re: Eva 4400 One controller become invisible from COmmand view EVA

MohankumarK
Advisor

Re: Eva 4400 One controller become invisible from COmmand view EVA

Johan Guldmyr... ya its invisible from the command view..
Johan Guldmyr
Honored Contributor

Re: Eva 4400 One controller become invisible from COmmand view EVA

Is it always the same controller that goes missing?

When it's invisible you can then check cvutil or the SAN-switch and see if the missing EVA controller is visible there. If controller is not visible in switch then it means your server is probably OK. Check portstats on the switch-sides.