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HP Command View 9.1 CV General license

 
Occasional Contributor

HP Command View 9.1 CV General license

After upgrading to Command View EVA last year we were required to apply an updated CV General license which would allow us to provision luns.

This had all worked fine until this morning when we rebooted the Command View server. After rebooting, it now says that we don't have a valid CV General license but the attached image shows that we have an permanent unlimited license

Any ideas on how to solve this?
5 REPLIES 5
Trusted Contributor

Re: HP Command View 9.1 CV General license

IT seems to be a trial version.
Please check if you had purchsed a full bversion from a reseller.

http://h10010.www1.hp.com/wwpc/ca/en/ga/WF06c/A1-329290-65002-3438998-3438998-3439066-3439108.html
Esteemed Contributor

Re: HP Command View 9.1 CV General license

Its possible that you have installed a wrong license on the command view (eg. EVA4K EVA having EVA 6K license).

Please verify your EVA and request for a correct license from HP as per procedure listed in below HP Document

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=321347&prodTypeId=12169&prodSeriesId=321347&objectID=c01415511

Regards,
Hari

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Honored Contributor

Re: HP Command View 9.1 CV General license

Paul,
From your screenshot EVA license looks valid. I will suggest two options:
1. Try reinstalling the license keys
2. Uninstall the CVEVA 9.1 and install v9.3

If this doesn't work then HP tech will have to manually clean the licenses on EVA/CVEVA server.
Honored Contributor

Re: HP Command View 9.1 CV General license

Hi,

As folks said,

Fist you verify what is your EVA model. The Liceses seems to be good and valid only for EVA6k Model (HSV 200 Model Controller along with one Loop Switches pair).

One more Important point is that the WWN used for License generation. Pleae check the same of EVA WWN and the WWN listed in License copy which was generated.

If both above points are ok, then proceed for below:

If you have the license keys backup, try to remove all the existing licenses and apply again.

Regards,
Siva
Honored Contributor

Re: HP Command View 9.1 CV General license

Hi, this is a known bug on CV 9.1, please update to the latest version.

As a workaround, go to the tree on the left, hardware - rack 1 - controller enclosure - select one controller - device ports.

Check if it detects loop-switches. If it does not, click refresh. Go to top of the tree select EVA name and click refresh.

This happens because Command View stops seeing the loop-switches and thinks your EVA is an EVA4100, so the licenses are not valid.