HPE EVA Storage

HP System Management Homepage & HPSIM showing MSA1000 error when there is none

 
A.Sheard
New Member

HP System Management Homepage & HPSIM showing MSA1000 error when there is none


I have a question,
I have 2 ML370's connected to a dual controller MSA1000

i have installed the latest agents in both servers and installed a fresh copy of HPSIM

the one server reports the array as all green and clear, the other server reports that both controllers are offline and a predictive failure on drive 1

i had replaced the predictive failed drive a few days ago and the offline errors were due to some maintenance work i did

i manually cleared the 2 alarms from the front panel of the controller on the MSA

the systems mgt homepage and HPSIM are still showing the errors though

how do i get it to refresh and clear the status in HPSIM?
2 REPLIES 2
A.Sheard
New Member

Re: HP System Management Homepage & HPSIM showing MSA1000 error when there is none

it is still showing the messages on the web page even though the controllers are clear

anyone out there know what i can do?

the weird thing is, i have 2 servers connected to the san, one is all green and the other is showing the warnings
A.Sheard
New Member

Re: HP System Management Homepage & HPSIM showing MSA1000 error when there is none

please, i still have this problem

is there anyone out there that can help me refresh its status to green, there is no physical indication of error on the MSA or the drives