How to monitor EVA ?

[Franz_Wahm]

Hello,

We are looking for the best way to monitor our EVA arrays.

Should we use HP/SIM, WEBES or an other tool?


Regards.

Franz.

[Uwe Zessin]

What do you want to monitor?
performance?
faults?

For fault monitoring, I think the best combination is HPSIM+IRSA (Insight Remote Support Advanced, which includes WEBES).

[Torsten.]

Insight Remote Support Standard or Advanced; both will monitor the array (in fact analyze the logs written by command view) and alert you in case of problems and opens a support case at HP at the same time.
So in case of problems, HP will give you a call to inform you about your array ... ;-)

[Franz_Wahm]

Yes, it is for fault monitoring.

Sould i configure HPSIM to talk to CV and then configure Webes to talk to HP/sim ?

Because, Webes seems able to monitoring directly EVA from CV server (Webes Install_Guide)

Is there some best practice to configure HPSIM +IRSA + EVA ?

In order to use Insight Remote Support Advanced should we get a suitable support contract ?

Thanks for your help.

[Torsten.]

See also

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSTANDARD

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSADVANCED

[Uwe Zessin · Accepted solution]

> configure HPSIM to talk to CV

Yes.

> and then configure Webes to talk to HP/sim ?

No. Use the RSADVANCED link that Torsten has provided to install IRSA.
WEBES is included and will automatically be integrated with HPSIM during the installation.

> Because, Webes seems able to monitoring directly EVA from CV server

True, and this works with IRSA the same way, but the integration with HPSIM gives more advantages. For example you can validate the contract/product serial numbers with the HP database _before_ you need to open a call - we had one case where the serial number entered to a carepack was _slightly_ incorrect. Guess what would have happend during a call? Oh, sorry, we cannot validate your claims for the SLA - please call back tomorrow during normal business hours.


> In order to use Insight Remote Support Advanced
> should we get a suitable support contract ?

You can even use it during the standard warranty period and receive the standard SLA.

[Franz_Wahm]

Hi,

Thanks you for the answers.

Best Regards.

[Franz_Wahm]

I will start to intall webes.

Thanks for all.