HPE EVA Storage

IE showing white page while loading HP P6000 Command View

 
Systems_ET
Occasional Advisor

IE showing white page while loading HP P6000 Command View

Hi All,

I am getting a white screen while trying to load HP P6000 Command View using the IE browser. 
I am able to log in and able to view the details under Storage Network but when I click on the Enclosure or Vdisks or hosts nothing is displayed on the right-hand side. 
I tried with the possible troubleshooting by changing IE settings and nothing really worked 
Can someone help me with this?

Thank you

14 REPLIES 14
tapelibraryfixr
Trusted Contributor

Re: IE showing white page while loading HP P6000 Command View

have you tried "Compatibility View" ?

Systems_ET
Occasional Advisor

Re: IE showing white page while loading HP P6000 Command View

Hi Support,

Without compatibility view, we are not able to log in.
With compatibility view, we can log in but shows everything blank.

After logging in, we are able to see everything on the left pane.
But if we select anything there, the right pane shows blank.

Browser : IE 10.0.9200.17609
Java : Version 8 Update 181 (build 1.8.0_181-b13)


Thank you,
System Support

sbhat09
HPE Pro

Re: IE showing white page while loading HP P6000 Command View

Hello @Systems_ET,

That looks like an issue with the browser. Can you please try an alternate browser or another version of IE?

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.


I am an HPE Employee

Accept or Kudo

Systems_ET
Occasional Advisor

Re: IE showing white page while loading HP P6000 Command View

Hello 

Srinivas Bhat,

We are getting an error like the below while clicking on the options on the left-hand side,
""""
Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)
Timestamp: Thu, 16 Sep 2021 11:12:38 UTC


Message: Permission denied
Line: 6
Char: 3
Code: 0
URI: https://localhost:2372/RootPropArrays?guid=wnHfAUce%2BT4%2BskllQnhy0nJahIsQr6HIxZ40%2FJm71oc%3D&sessionId=6BAFDA9C-7C44-702B-5346-EE4E5AC37453&xfws=https%3A%2F%2Flocalhost%3A2374%2F
"""""

Thank you,

sbhat09
HPE Pro

Re: IE showing white page while loading HP P6000 Command View

Hello @Systems_ET,

Can you please post the complete screenshot (mask if there is any confidential info)?

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!


I am an HPE Employee

Accept or Kudo

Systems_ET
Occasional Advisor

Re: IE showing white page while loading HP P6000 Command View

Hi Srinivas Bhat,

How can we paste/upload images inside this?

Thank you,

sbhat09
HPE Pro

Re: IE showing white page while loading HP P6000 Command View

Hello @Systems_ET,

Save the image locally on your system.
While you are drafting a post, click on the camera icon.

1 Capture.JPG

Click on choose file

2 Capture.JPG

Browse to the location where saved the file on your system.
Select the file and click on open.
On the next page, click on 'DONE'.
You will the image as a part of your post.

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.


I am an HPE Employee

Accept or Kudo

Systems_ET
Occasional Advisor

Re: IE showing white page while loading HP P6000 Command View

Hi Srinivas Bhat,

Thank you for the update.
Please find the screenshot below,

EVA Command View Browser ErrorEVA Command View Browser Error

Thank you,

sbhat09
HPE Pro

Re: IE showing white page while loading HP P6000 Command View

Hello @Systems_ET,

What is the user id you logged in with (only tell me user group)? does it have admin rights? when was the last time it worked fine?

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of HPE.


I am an HPE Employee

Accept or Kudo