Issue with EVA4400

[Srya]

Hi Dear Experts,

Recently we had a problem with our storage system that solved by restarting the whole rack. The issu that bothering me is why?

Situation: the problem detected when i was trying to opem consol of some VMwares in VSphere it said the config file not found then i tried to access datastores but it stucke loading the files by saying "Searching Datastore ....... "

Then i tried to access to the consol "StorageWorks Command View EVA" it was loading very slow and only the half of page i tried different browser and cleaning cach,..... with no luck.

i went to Services and is saw the Command View service is stopping... i restarted our EVA server and after it booted up i couldn't access the:

https://**********:2372 it was giving me Unable to connect

so we dicided to restart the whole Rack and it fixed then i checked the logs i just found this error that i think it is not related to this issue:

The correct parse file could not be found

My guess is this happened because of old hardware and there was a crash in services or drivers also, this is the version of frimware:

Type: HSV300 Version: 09522000

[Torsten.]

This firmware is unsupported since 2011!

Consider to update to CV 10.3.7 and XCS 11300000 asap.

[Srya]

is there any instruction to say how to do it? because it is very sensitive data and if something goes wrong there will be a serious problem for costumer also can you provide some links to download the last frimware?

[Torsten.]

Go to www.hpe.com/support , search for EVA4400 and go to manual section for all the documents.

For firmware go to software.hp.com search for "p6000" for command view and for "XCS" for firmware.