Loop failure

[Jason Gregson]

I am getting this error in the event log.

Fibre Channel Controller Status Change. The Fibre Channel Controller in Slot 3 has a new status of 6.
(Host controller status values: 1=other, 2=ok, 3=failed, 4=shutdown, 5=connectionDegraded, 6=connectionFailed)
[SNMP TRAP: 16028 in CPQFCA.MIB]

The server is a DL380 with dual FCA 2214 Qlogic controllers in.

OS is Windows 2003

Attached to a MSA 1000 with 2 additional arrays attached.

There are two array controller cards attacted from the server to the array via fibre.

-----------------------------------------
from Insight Manager there is the following error

FCA 221x Fibre Channel HBA
Status: Loop Failed World Wide Port Name: 210000E08B83D649
Location: Slot 3 World Wide Node Name: 200000E08B83D649
Serial Number: C15510 Firmware Version: 3.03.18
Option ROM Version: 1.45

--------------------------------

There is a flashing orange LED on the controller. The other controller is fine.

From Windows, there is no reported hardware failure on the card from device manager.

I have replaced the Fibre connection but this has not done anything.

From the SPmgr.exe there does not seem to be a problem with the card. It simply states the drive letter that is connected and working.

There does not seem to be any other tools installed on the server that will allow me to make a further diagnosis. Is Sansurfer safe to install to a LIVE production environment. I was worried about the driver part of the install.

In your opinion what has failed ?
Card in server ?
Card in MSA ?
Fibre - I have swapped this out ?
or
Software configuration ?

Many thanks in advance.

Regards

Jason

[Andy_Stor]

Hi Jason,

How the MSA is connected to the server, is it a direct connect or is it through a External Switch or an Embeded switch in MSA.

- Could you attach the spmgr output
- MSA CLI show tech_support
- ADU report of the server to which the MSA is connected.
What is the status of the controller any errors on the controller?? I feel show tech_support will give us the O/P.

Andy

[Jason Gregson]

Andy,

Many thanks for the response. I will attempt to answer as many of the questions as I can.

The connection is Direct via Fibre from the MSA1500 to the Qlogix card in the Server

I only have the HP array CLI on the server.

There is no connection to the Array controller either IP or serial (the server is located some 150 miles away in a hosting center)
The details from the Web based ACU are
Controller MSA1500 CS Controller
Controller WWN 500508B300931D19
Controller Serial Number P56350D9IP2035
Bus Interface Fibre Channel
Arbitrated Loop Physical Address Domain : 0, Area : 0, Port : 0

RAID 6 (ADG) status Enabled
Host Controller PCI Based Fibre Channel Adapter
Host Controller Location Slot 2
Host Controller Adapter ID 210000E08B83A680
Arbitrated Loop Physical Address (HOST) Domain : 0, Area : 0, Port : 0
Chassis Name SGA063101S
Chassis Serial Number SGA063101S
Firmware Version 5.10
Rebuild Priority Low
Expand Priority Low
Current Surface Scan Delay 3 sec
Number of Arrays 4
Number of Logical Drives 8
Number of Physical Drives 56
Physical Drives Attached to Port 1 Box 1 : Bay 1, 300 GB (Parallel SCSI)
Box 1 : Bay 2, 300 GB (Parallel SCSI)
Box 1 : Bay 3, 300 GB (Parallel SCSI)
Box 1 : Bay 4, 300 GB (Parallel SCSI)
Box 1 : Bay 5, 300 GB (Parallel SCSI)
Box 1 : Bay 6, 300 GB (Parallel SCSI)
Box 1 : Bay 7, 300 GB (Parallel SCSI)
Box 1 : Bay 8, 300 GB (Parallel SCSI)
Box 1 : Bay 9, 300 GB (Parallel SCSI)
Box 1 : Bay 10, 300 GB (Parallel SCSI)
Box 1 : Bay 11, 300 GB (Parallel SCSI)
Box 1 : Bay 12, 300 GB (Parallel SCSI)
Box 1 : Bay 13, 300 GB (Parallel SCSI)
Box 1 : Bay 14, 300 GB (Parallel SCSI)

Physical Drives Attached to Port 2 Box 2 : Bay 1, 300 GB (Parallel SCSI)
Box 2 : Bay 2, 300 GB (Parallel SCSI)
Box 2 : Bay 3, 300 GB (Parallel SCSI)
Box 2 : Bay 4, 300 GB (Parallel SCSI)
Box 2 : Bay 5, 300 GB (Parallel SCSI)
Box 2 : Bay 6, 300 GB (Parallel SCSI)
Box 2 : Bay 7, 300 GB (Parallel SCSI)
Box 2 : Bay 8, 300 GB (Parallel SCSI)
Box 2 : Bay 9, 300 GB (Parallel SCSI)
Box 2 : Bay 10, 300 GB (Parallel SCSI)
Box 2 : Bay 11, 300 GB (Parallel SCSI)
Box 2 : Bay 12, 300 GB (Parallel SCSI)
Box 2 : Bay 13, 300 GB (Parallel SCSI)
Box 2 : Bay 14, 300 GB (Parallel SCSI)

Physical Drives Attached to Port 3 Box 3 : Bay 1, 300 GB (Parallel SCSI)
Box 3 : Bay 2, 300 GB (Parallel SCSI)
Box 3 : Bay 3, 300 GB (Parallel SCSI)
Box 3 : Bay 4, 300 GB (Parallel SCSI)
Box 3 : Bay 5, 300 GB (Parallel SCSI)
Box 3 : Bay 6, 300 GB (Parallel SCSI)
Box 3 : Bay 7, 300 GB (Parallel SCSI)
Box 3 : Bay 8, 300 GB (Parallel SCSI)
Box 3 : Bay 9, 300 GB (Parallel SCSI)
Box 3 : Bay 10, 300 GB (Parallel SCSI)
Box 3 : Bay 11, 300 GB (Parallel SCSI)
Box 3 : Bay 12, 300 GB (Parallel SCSI)
Box 3 : Bay 13, 300 GB (Parallel SCSI)
Box 3 : Bay 14, 300 GB (Parallel SCSI)

Physical Drives Attached to Port 4 Box 4 : Bay 1, 300 GB (Parallel SCSI)
Box 4 : Bay 2, 300 GB (Parallel SCSI)
Box 4 : Bay 3, 300 GB (Parallel SCSI)
Box 4 : Bay 4, 300 GB (Parallel SCSI)
Box 4 : Bay 5, 300 GB (Parallel SCSI)
Box 4 : Bay 6, 300 GB (Parallel SCSI)
Box 4 : Bay 7, 300 GB (Parallel SCSI)
Box 4 : Bay 8, 300 GB (Parallel SCSI)
Box 4 : Bay 9, 300 GB (Parallel SCSI)
Box 4 : Bay 10, 300 GB (Parallel SCSI)
Box 4 : Bay 11, 300 GB (Parallel SCSI)
Box 4 : Bay 12, 300 GB (Parallel SCSI)
Box 4 : Bay 13, 300 GB (Parallel SCSI)
Box 4 : Bay 14, 300 GB (Parallel SCSI)

All Physical Drives Assigned Yes

Redundancy Settings
Redundant Path Failed
Redundancy Status OK
Redundancy Mode Active-Standby

Array Accelerator
Present Yes
Cache Status Enabled
Accelerator Ratio 50% Read /50% Write
Read Cache Size 256 MB
Write Cache Size 256 MB
Battery Pack Count 2
Battery Status OK

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I have include more information in the ZIP, along with pictures.

I think it's the CARD in the server but want to make sure that this is not some config that has not been set. I did not build this server and there is no documentation on the setup.

Many thanks in advance.

Regards

Jason

[Jason Gregson]

Afternoon all,

Have a I supplied enought information pertaining to this question. If not, could you let me know what you would like and I will post the information you require asap.

Kind regards

Jason

[divakar.k]

FCA2214 - It is Q-Logic based Fibre Channel card, I would suggest you to perform diagnostics using San surfer utility on the FC-HBA and check for any fault.

[Jason Gregson]

Many thanks for the response. Will do that and post any results here.

Kind regards

Jason

[Tom Van der Aa]

Hi,
Is there already a soluction for this issue ? I have the same problem on 2 Proliant DL380 G5 servers with each 2 FCA 2214 QLogic HBa's connected directly to a Storage Works SAN Array 1000.

Regards,
Tom

[Tom Van der Aa]

Hi All,

I already found out what was wrong : the fibers weren't connected properly.

Regards,
Tom

[paul webber]

The solution was the logical connectivity was not consistent for example c-7000 enclosure with HP proliants.
Simply there was not Fibre setup on the Virtual Connect module, things to check.

TIP: Just reminder
Do you actually need san connected.?

Remember when troubleshooting SAN on blades there are areas to remember if you want SAN to work.

1. Device manager the Fibre and Qlogic Drivers are installed & qlogic present
2. Powerpath and EMC software are installed correctly as per procedures
3. Virtual Connect Blade Profile is enabled Channels A & B are enabled for Fibre.

The Correct WWNs world wide numbers are then passed on to the SAN guys to do the zoning and mapping etc.

To solve the problem if no SAN is not required deleted the Virtual connect profile and remove the qlogic drivers.


cheers