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тАО03-13-2009 01:59 PM
тАО03-13-2009 01:59 PM
MSA 2012 SAN Power Failure - Orange Lights
Hi I'm in need of urgent help. We have an MSA 2012 fc SAN with dual controllers and three drive enclosures. There was a RAID 5 array configured that spanned the three shelves. we have lost power to the enclosures and controllers tonight and the all the drives on middle shelf are lit up in amber. The array controller web interface shows the vdisk with a red cross through it and says that event logger says that the Vdisk drive is down. Does this mean that we have lost the virtual disk and all data on it? Or is there a way of rebuilding the array and saving the data? How can a power outage cause the vdisk to fail?
Thanks in advance
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тАО01-27-2010 10:30 AM
тАО01-27-2010 10:30 AM
Re: MSA 2012 SAN Power Failure - Orange Lights
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тАО02-02-2010 02:33 AM
тАО02-02-2010 02:33 AM
Re: MSA 2012 SAN Power Failure - Orange Lights
I have a similar problem as Frank describes. One powersupply fails and taking the redundant powersupply donw as well. Looks like a sync issues between the power supplies. Does anyone recognize this behaviour and know a solution. I talked to HP tech support, but they can't help me so far. Thanks in advance.
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тАО02-02-2010 03:14 AM
тАО02-02-2010 03:14 AM
Re: MSA 2012 SAN Power Failure - Orange Lights
log a call at HP for further assistence. Reboot the controllers, maybe it will detect all drives and bring the Vdisks back online. Don't dequarantine the Vdisks without all disks are online.
Regards,
Patrick
Patrick
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тАО02-02-2010 06:49 AM
тАО02-02-2010 06:49 AM
Re: MSA 2012 SAN Power Failure - Orange Lights
They have 2 of this 2312FC units and each have the failover. He also has them set to failover to eachother should something happen.
This issue happened on both systems that the customer has within a 2 week span.
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тАО02-04-2010 02:19 AM
тАО02-04-2010 02:19 AM
Re: MSA 2012 SAN Power Failure - Orange Lights
Same behaviour as we experience with the power supplies. The power supply is not completely dead, but the MSA fails during boot process. Did you contact HP about this issue?
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тАО02-04-2010 06:14 AM
тАО02-04-2010 06:14 AM
Re: MSA 2012 SAN Power Failure - Orange Lights
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тАО02-05-2010 12:36 PM
тАО02-05-2010 12:36 PM
Re: MSA 2012 SAN Power Failure - Orange Lights
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тАО04-28-2010 02:39 AM
тАО04-28-2010 02:39 AM
Re: MSA 2012 SAN Power Failure - Orange Lights
This issue was detected on Many MSA2000 G1 and also G2
There is new Firmware released to fix this issue
Version J200P46 version fix this issue
But you should contact HP to replace the failed Power supply with Led amber.
Link FW J200p46
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=3687115&prodNameId=3687119&swEnvOID=1005&swLang=13&mode=2&taskId=135&swItem=MTX-1b1be44a2bc740a88d262f70fe
Please see the release note :
ftp://ftp.hp.com/pub/softlib2/software1/pubsw-linux/p487091724/v58893/537811-003_msa2000_fw.htm