HPE EVA Storage

MSA 2212fc doesn't see replaced disk

 
Ken Kleiner
Advisor

MSA 2212fc doesn't see replaced disk

We had a failed 300GB SAS drive in our MSA 2212fc array. We pulled the drive and replaced it with a new one that came up 'green' on the drive leds. With the new drive, the slot we put the drive into shows up as empty, via the GUI and the text event log. I've tried to clear metadata but the gui shows no metadata to clear, and I cannot add this disk as a hot spare...any ideas? Thanks....
10 REPLIES 10

Re: MSA 2212fc doesn't see replaced disk

Check the status of the disks from CLI. Put the command "show disks" and check the status of the disk.

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Re: MSA 2212fc doesn't see replaced disk

try "show disks encl"

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Ken Kleiner
Advisor

Re: MSA 2212fc doesn't see replaced disk

Drive shows as 'missing' from show disks encl.
The drive now has an amber light on it.

Re: MSA 2212fc doesn't see replaced disk

Seems to be the drive is failed now.

Can you please share the store.logs file ?

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Ken Kleiner
Advisor

Re: MSA 2212fc doesn't see replaced disk

What cli command will show store.logs ?

Re: MSA 2212fc doesn't see replaced disk

Ken Kleiner
Advisor

Re: MSA 2212fc doesn't see replaced disk

We are going to put in another known working drive on Wed, but I've attached the current logs

Re: MSA 2212fc doesn't see replaced disk

Can you please let me know the drive location ?

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Re: MSA 2212fc doesn't see replaced disk

I have analyzed the log and found that there is hardware error captured for the location Enc 1 Slot 1.

I think the replacement drive was not good.

At the same time request you to log a case with HP and go for the proper analysis and replacement.

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