MSA1000 Drive Failure

[JeffKWI]

I have an MSA1000 which had a drive failure. I recevied an error message stating Bay 7 drive is bad or missing. I order a replacement and hot swapped it. I heard the drive spin-up, but the red light came back on front of the drive.

I know the drive is not DOA as this is the 2nd new drive I've tried.

Do I need to initialize the drive to get it to recongnize? The error is still the same, bay 7 drive bad or missing. Thanks.

[Michael A. McKenney]

HP brought out four drives in one day. First three failed under Carepaq. Did you upgrade the firmware on the server, controller, MSA, and drives? HP will ask you to do it. I have seen a firmware upgrade resolve a failed drive error once. Usually, it is a bad drive.

[hvhari]

Firmware if the first thing, I will verify on this stage. If they are fine, it could be an issue with the backplane/midplane where disk is seated. If you any additional empty slots available for disks, you may try adding the new disk to that slot & configure it to raid.