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MSA1000 serial connection question

 
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MSA1000 serial connection question

I'm unable to connect via COM1 port to MSA to CLI. I'm using 19200 baud, 8 data bits, 1 stop bit, no parity, and no flow control. I was able to connect the first attempt, but have been unable since. I have tried disabled and reenabling the COM port in hardware manager, but it will only display the connection window. I can hit the key a few times, but still no response. Any suggestions would be appreciated?

FYI--we are running the latest firmware available for the MSA1000.