MSA20 + DL380G4 & Windows 2008 x64

[Derice_1]

Is anyone aware if there are any compatibility issues between Windows 2008 x64 installed on a DL380G4 and the MSA20?

I have two DL380G4's and two MSA20's.
Recently upgraded them both to Windows 2008 x64 (previously installed: W2k3 R2 x86). Eversince both MSA's have experienced the following:

Failure indication of the hard disk in slot 1.
Twice in a row, testing showed the hard disks are fine!
Spontanious disappearance of the MSA20 from the HP Array configuration util & Windows.
HP Management Agents crash.

What I have tried:
Most recent firmware (8.50CD was used) is installed on both servers & MSA's.
Installed W2k8 SP2 x64.
Installed latest firmware on the DL380G4's.
Installed the latest supportpack 8.20 on the server.

No change, MSA still disappears from time to time. Agent still crashes.

Bug in Windows or some issue with the hardware configuration?

[Wickedsunny]

As per your description hardware is fine. Looks to be a compatibility issue. Check for the correct set of Drivers for your Smart Array controllers... This looks to be a driver issue.

Regards
Sunny

[Derice_1]

Hi,

I've installed the server with smart start version 8.15, shouldn't the correct driver be loaded upon installation?

Also I have downloaded and installed the latest Support Pack 8.20, this should also install the correct (and latest) driver right?

I'll try to download & install the seperate smart array driver. The server has a 6400 card installed.

[Wickedsunny]

Dont worry about the latest packs and stuff.. Some of them have issues...

This card is compatible..

http://h18000.www1.hp.com/products/quickspecs/11942_div/11942_div.html#Technical%20Specifications

Please uninstall the driver and install the one listed here...

http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom〈=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=Smart+Array+6400+Controllers&submit.x=0&submit.y=0



Regards,
Sunny

[Derice_1]

The latest driver is already installed.

[Derice_1]

Anyone any other suggestions?