HPE EVA Storage

MSA2312sa controller failures

 
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Simple User
Occasional Advisor

MSA2312sa controller failures

Hi,

last week installed two brand new msa2312sa's and one of them looses one of controllers from time to time .. looked around (forums/googled/docs), and still have no clue what this error message means, anyone got an idea where to look for an answer ? or simply I shall contact hp support?

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There is a problem with a FRU. (FRU type: Controller module A, enclosure: 1, product ID: AJ808A, SN: 3XXXXXXXX9, version: 52, related event serial number: B1082, related event code: 313)
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wbr
Uldis
2 REPLIES 2
Johnny von Heimerall
Frequent Advisor
Solution

Re: MSA2312sa controller failures

Hi Uldis,

Check that you are running the latest firmwares as this is a pretty new product.
If the issues is still there even with the latest firmware i would suggest opening a case at HP.

That error message doesnt give a clue of whats wrong, it only says that something is wrong with that controller. (FRU = Field replaceable unit).
You could download the store.logs and search for that specific eventcode and event serial number for more hints...

Johnny
Simple User
Occasional Advisor

Re: MSA2312sa controller failures

its currently running latest one (i'v got from hp support web):

Storage Controller Code Version: M110R21
Management Controller Code Version: W441R06