HPE EVA Storage

P6350 Command View 10.2 Install problem

 
Mc20piece
Occasional Advisor

P6350 Command View 10.2 Install problem

The Command view install stopped responding during my first attempt to install it. After killing the install and rebooting I tried restarting install and got the error below. This is a fresh install on the server and I have manually removed all traces of the failed install of CV as well as anything I could find for SMI-S. Any ideas?

 

 

 

SMIS Error

 

 

 

 

9 REPLIES 9
hutcjnson
Occasional Visitor

Re: P6350 Command View 10.2 Install problem

Hi,

 

Did you manage to resolve this as I'm having the same problem?

 

Thanks

laky18
Occasional Advisor

Re: P6350 Command View 10.2 Install problem

hi, I have the same problem. On EVA4400 I was upgrading CV from 9.2 to 10.3.

I have uninstalled 9.2 first, then try to install 10.3 but this error occured. Also tried restart machine, delete old CV folders, checked installed programs, registries . . nothing relevant in there (regarding SMI-S).

 

I would like to find out which software also use SMI-S so I can try to uninstall it. So far I din't find any.

Thanks for any help.

Torsten.
Acclaimed Contributor

Re: P6350 Command View 10.2 Install problem

If you don't need SMI-S, consider to deselect the item.

 

HP P6000 Command View Software Suite Installation Guide - Foxit Reader.png


Hope this helps!
Regards
Torsten.

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Mc20piece
Occasional Advisor

Re: P6350 Command View 10.2 Install problem

Yeah I did I called HP and worked with them on and we were able to resolve. I can't remember the fix for the life of me sorry guys. It was something simple though.

 

I'll try to dig through some emails.

laky18
Occasional Advisor

Re: P6350 Command View 10.2 Install problem

thanks for reply Torsten, but I did not get in to that install step.

This error ocuured at the start of installation (while installation checking system).

 

Regarding that error I think that there is another program that is using SMI-S - solution could be find this program (don't know how ) or delete some files/registry..

Torsten.
Acclaimed Contributor

Re: P6350 Command View 10.2 Install problem

Sometimes there is CommandView TL or EVA replication manager installed - is it?

You could check

netstat -ao

and search for ports 5988 and 5988.

 

If you find a PID related to these ports, start taskmgr, enable the PID column for prozesses and check "who" is using the port.


Anything in

C:\Program Files\Hewlett-Packard\SMI-S ?


Hope this helps!
Regards
Torsten.

__________________________________________________
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those who understand binary, and those who don't.

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laky18
Occasional Advisor

Re: P6350 Command View 10.2 Install problem

Hi

problem solved. I downloaded same old version CV 9.2. Installed it (with no problems), restarted mgmt server. Then uninstall it, restarted mgmt server.

 

After that CV 10.3 was installed flawlessly :)

Torsten.
Acclaimed Contributor

Re: P6350 Command View 10.2 Install problem

Did you uninstall CV 9.2 before your first try? Or did you just start the new installation of 10.x with 9.2 still installed?

Hope this helps!
Regards
Torsten.

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laky18
Occasional Advisor

Re: P6350 Command View 10.2 Install problem

yes of course, in third post I  wrote that.

 

I assume there was some registry problem.