Replace EVA4400 Power Supply

[CLehm]

Hi Folks,

few days ago a power supply in our eva44 was conked out. So we replace the fault ps and the light became back green. But the Management Interface shows still a hardware warning and the controller enclosure properties shows PS2 operational state: "not installed"

Replacing this part again with another ps has no effect. Part-No are identical.

Any ideas?

Thanks in advance

regards
carsten

[Amar_Joshi]

I have not seen this personally but would try several things.

- CVEVA: Try restarting CVEVA services or if any newer version is available, install it.

- PS: (if above doesn't work) Reinsert Power supply.

- HP will have to refresh the EVA configuration to reflect the correct state of HW.

[hvhari]

You can also check the LED status on the power supplies. If it does not show fail & CV EVA shows an error, restarting CVEVA should help .

[CLehm]

Hi,

thanks for help.

Wether restarting CV nor reinstalling the ps did resolve the problem. Operational state shows still attention.


regards
Carsten

[Víctor Cespón]

Sometimes Command View does not refresh the information.

Try closing Command View and restarting it's service (HP Command View in services.msc)

You can also stop the service, delete the CV cache (c:\Program files\Hewlett Packard\SanWorks\Element Manager for Storageworks HSV\cache) and restart the service, this should reload all the configuration and logs from the EVA.

[Johan Guldmyr]

Might be better to just rename that directory in case you want to get old logs ;)

Was the psu broken/not plugged in during a restart of a controller/power up of the array?

[CLEB]

I've seen that after a failed disk is replaced a discover needs to be done in CV otherwise it does not show the changes.

Perhaps this needs to be done after changing the power supply.

[perillo]

Hello , i have EXACTLY the same problem - any NEW ideas?

[Johan Guldmyr]

Can you see in the controller event logs that a new PSU is installed?

Maybe you actually have a midplane problem?

Restart the controllers 1 by 1?

[NSharon]

Hi, You could try hitting the "Refresh" Button on the Command View EVA home page.