SAN Switch reboots constantly

[RogerVI]

Hi

We have a SAN Switch 2/16 brocade 3800 (HP product number 287055-B21) firmware 3.2.1.c, which reboots constantly

When this switch is starting, shows this messages:


login: admin
Password:  passed.


Running Port Register Test .... passed.


Running Central Memory Test ... passed.


Running CMI Test .............. passed.


Running Turbo RAM Test ........ passed.


Running CAM Test ..............Feb 19 20:06:22
Panic: INCONSISTENT - pt0: cmi err, 0x42, 0x80000000


reset sema 0x102dc210 for tReceive
0x10327e20 (tSwitch): Feb 19 20:06:23
    CRITICAL DIAG-CAMINIT, 1, CAM Test, pass 1,
Pt0 (Bm0.0) Failed to Init: port not active,
Err# 223B


 FAILED.


then the switch reboots. I disconnected the cables power, namely this switch is power off.


This switch is connected in a fabric mode.

Is this a hardware error ? If I disconnect all FC cables connected to switch and then start it, is it possible fix the issue ?

Please, provide any clues according your experience.

Thanks in advance

[Johan Guldmyr]

Hey!

Are you seeing those messages through the serial port?

I presume the switch is not working, so I don't see why not you could try to disconnect FC cables/SFPs and see if it boots up.

I wonder what this CAM test actually tests and what "Pt0 (Bm0.0) Failed to Init: port not active,"could indicate.

http://community.brocade.com/docs/DOC-1747 says:

camtest                    Verify QuickLoop's Content Addressable Memory
                           (CAM).SID translation

http://community.brocade.com/thread/5106 has almost same error, but no conclusion if it really was a faulty motherboard.

[RogerVI]

Thanks for your response.

when ping responds, I intent login to switch. In this way I got this messages.

[Johan Guldmyr]

OK. Maybe you would get some more messages through the serial port, but probably about the same.

[Sebastian.Koehler]

You can try a factory reset from serial / recover via boot menu. But most likely something is broken.

Regards,
Sebastian