SEA administrative warning on EVA4400

[Jenni Wolgast]

Receieved a strange system generated email this weekend indicating I had bad/missing drives. When I got the email and logged on several hours later, everything was "green." Physically looked at the EVA today and again, everything is green. Was this just a false alarm?? I have pasted the text of the email below. Thanks in advance for any insight anyone can provide!

---------- Problem Found: CUST: Administrative warning: EVA1: A physical disk drive is improperly installed or missing - Disk: Encl = 1 -- Bay = 12 at Sun 6 Dec 2009 18:17:05 GMT-05:00 ----------

Problem Report Times:
Event Time: Sun 6 Dec 2009 18:13:42 GMT-05:00
Report Time: Sun 6 Dec 2009 18:17:05 GMT-05:00
Expiration Time: Mon 7 Dec 2009 18:13:42 GMT-05:00

Managed Entity:
Storage Management Server: CMDVIEW
Controller Type: HSV300
Firmware Version: CR11EF 09004000
WWN & Storage System Name: ####-####-####-#### EVA1
Entitlement Information:
Product ID: AG637A
Serial Number: ###########


Service Obligation Data:

Service Obligation: Valid
Service Obligation Number: silent
System Serial Number: silent
Service Provider Company Name: Hewlett-Packard Company


Device Type:
EVA

Brief Description:
CUST: Administrative warning: EVA1: A physical disk drive is improperly installed or missing - Disk: Encl = 1 -- Bay = 12

Rule ID:
Storage_Lx_EMU -- V 1.06 Event Code: (0D 02 41 06)

Rule Severity:
Critical

Reporting Node:
EVA1

Full Description:
A physical disk drive is improperly installed or missing. This
could affect the drive enclosure air flow and cause an over
temperature condition.

The Device location, reporting controller, and corrective
action is reported in the FRU list. Other information about the
event is reported in the evidence section

This is an Customer only notification.
A notification will not be sent to HP Services.


Failed Component Type:
HDD

Recommended Action:
Reinstall the indicated physical disk drive or install a blank.

Component Location: - Disk: Encl = 1 -- Bay = 12
Enclosure Vender ID: HP
Enclosure Product ID: M6412 AG638A
Enclosure Product Revision: 0062
Enclosure Hardware Revision: - NA -
Enclosure Hardware Type: - NA -
Enclosure Serial Number: - NA -



FRU List:
System Identification --
Storage System Name: EVA1
Storage System World Wide ID: ####-####-####-####
OS Version: Windows 5.2 Service Pack 2 build 3790
Device Type: HSV Controller
Logging Controller Serial Number: ##############
CommandView Version: 8.00.02.080909
Detail Location of problem:

Component Location: - Disk: Encl = 1 -- Bay = 12
Enclosure Vender ID: HP
Enclosure Product ID: M6412 AG638A
Enclosure Product Revision: 0062
Enclosure Hardware Revision: - NA -
Enclosure Hardware Type: - NA -
Enclosure Serial Number: - NA -




FRU Location(s):
Component Location: - Disk: Encl = 1 -- Bay = 12
Enclosure Vender ID: HP
Enclosure Product ID: M6412 AG638A
Enclosure Product Revision: 0062
Enclosure Hardware Revision: - NA -
Enclosure Hardware Type: - NA -
Enclosure Serial Number: - NA -



Evidence:
Local Event Time : Sun 6 Dec 2009 18:13:42 GMT-05:00
Controller Report Time: 06-Dec-2009 18:12:48.421
EVA Log Description:
0d024106: CAC=41 - Fibre Channel Services Enclosure or Enclosure Link Module Status Change Status of an Enclosure or Enclosure Link Module has changed. A physical disk drive is improperly installed or missing.
Sequence Number: 52519
Rule#: Storage_Lx_EMU -- V 1.06 Event Code: (0D 02 41 06)

Full Corrective Action Statement:
Reinstall the indicated physical disk drive or install a blank.

Component Location: - Disk: Encl = 1 -- Bay = 12
Enclosure Vender ID: HP
Enclosure Product ID: M6412 AG638A
Enclosure Product Revision: 0062
Enclosure Hardware Revision: - NA -
Enclosure Hardware Type: - NA -
Enclosure Serial Number: - NA -

----------------------------------------------------------




---------------------------------------------------------
--|------------|------------|------------|------------|--
--| Bay 1 | Bay 4 | Bay 7 | Bay 10 |--
--|------------|------------|------------|------------|--
--| Bay 2 | Bay 5 | Bay 8 | Bay 11 |--
--|------------|------------|------------|------------|--
--| Bay 3 | Bay 6 | Bay 9 | Bay 12 |--
--|------------|------------|------------|------------|--
---------------------------------------------------------
-Front view of EVA 4400 Disk Enclosure


-------------------------------------------------------
-| | |--------|--------|-On sw-| |-
-| |-------| | |-------| |-
-|- PS 1 -|-Fan 1-|- IO 1 -|- IO 2 -|-Fan 2-|- PS 2 -|-
-| |-------| | |-------| |-
---------------------------------------------------------
-Rear view of EVA 4400 Disk Enclosure


# like events in last 24 hours: 23
Event Summary:

Seq # Controller Report Time Local Event Time
~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
52480 06-Dec-2009 18:11:23.230 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 5 -- Bay = 9
Event code: (0D 02 41 06)

52481 06-Dec-2009 18:11:23.230 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 5 -- Bay = 10
Event code: (0D 02 41 06)

52482 06-Dec-2009 18:11:23.230 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 5 -- Bay = 11
Event code: (0D 02 41 06)

52483 06-Dec-2009 18:11:23.230 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 5 -- Bay = 12
Event code: (0D 02 41 06)

52485 06-Dec-2009 18:11:23.230 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 3 -- Bay = 9
Event code: (0D 02 41 06)

52486 06-Dec-2009 18:11:23.230 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 3 -- Bay = 10
Event code: (0D 02 41 06)

52487 06-Dec-2009 18:11:23.230 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 3 -- Bay = 11
Event code: (0D 02 41 06)

52488 06-Dec-2009 18:11:23.230 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 3 -- Bay = 12
Event code: (0D 02 41 06)

52490 06-Dec-2009 18:11:23.231 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 4 -- Bay = 9
Event code: (0D 02 41 06)

52491 06-Dec-2009 18:11:23.231 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 4 -- Bay = 10
Event code: (0D 02 41 06)

52492 06-Dec-2009 18:11:23.231 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 4 -- Bay = 11
Event code: (0D 02 41 06)

52493 06-Dec-2009 18:11:23.231 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 4 -- Bay = 12
Event code: (0D 02 41 06)

52495 06-Dec-2009 18:11:23.233 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 6 -- Bay = 9
Event code: (0D 02 41 06)

52496 06-Dec-2009 18:11:23.233 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 6 -- Bay = 10
Event code: (0D 02 41 06)

52497 06-Dec-2009 18:11:23.233 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 6 -- Bay = 11
Event code: (0D 02 41 06)

52498 06-Dec-2009 18:11:23.233 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 6 -- Bay = 12
Event code: (0D 02 41 06)

52500 06-Dec-2009 18:11:23.233 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 2 -- Bay = 9
Event code: (0D 02 41 06)

52501 06-Dec-2009 18:11:23.233 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 2 -- Bay = 10
Event code: (0D 02 41 06)

52502 06-Dec-2009 18:11:23.233 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 2 -- Bay = 11
Event code: (0D 02 41 06)

52503 06-Dec-2009 18:11:23.233 Sun 6 Dec 2009 18:11:38 GMT-05:00
Location: - Disk: Encl = 2 -- Bay = 12
Event code: (0D 02 41 06)

52517 06-Dec-2009 18:12:48.421 Sun 6 Dec 2009 18:13:42 GMT-05:00
Location: - Disk: Encl = 1 -- Bay = 10
Event code: (0D 02 41 06)

52518 06-Dec-2009 18:12:48.421 Sun 6 Dec 2009 18:13:42 GMT-05:00
Location: - Disk: Encl = 1 -- Bay = 11
Event code: (0D 02 41 06)

52519 06-Dec-2009 18:12:48.421 Sun 6 Dec 2009 18:13:42 GMT-05:00
Location: - Disk: Encl = 1 -- Bay = 12
Event code: (0D 02 41 06)



Notifications:
Customer,Script,Browser,Console


Analysis Mode:
Automatic


SEA Version:
System Event Analyzer for Windows V5.5 (Build 61)


WCC Version:
Web-Based Enterprise Services Common Components for
Windows V5.5 (Build 61), member of Web-Based
Enterprise Services Suite for Windows V5.5 (Build
61)

[gstonian]

Have you checked the events on the EVA ?

Log into HP Command View, select the EVA in Question, View Events & Check Controller Event Logs

Check the time the email came out to see if anything is reported.

If not it's either a false alarm or the EVA decided something was up. Just keep an eye on that drive or if you have spare capacity ungroup, remove and reseat it.

[Uwe Zessin]

No, I don't think it was not a false alarm. There have been a number of events for enclosure #4. As no information was sent to HP I suggest you open a call and have somebody have a look at the system.

Next time, please put it in a .TXT file and attach it - this will retain the original formatting - thanks!