Window server can't see EVA 4100 VDisks

[irey05]

After reboot of SAN EVA 4100 we are unable to present the v disks any host servers. From the command view EVA shows that all the vdisks operational State is Good. Following are the errors from EVAs Event Viewer.

Hardware Details

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Windows Server 2003 R2 64bit (ALL Server Running)

EVA System

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Eva Setup: 2C4D

Type: HSV200 

Controller Software Version: CR0ECAxc3p-6110

17:10:31:996
12-May-2014
Controller B 09c95105 #711633 A Disk Group has transitioned to an INOPERATIVE state.
Corrective action code: 51

21:32:03:114
11-May-2014
Controller A 0400031c #711498 HSV200 controller operation was terminated due to an unrecoverable event detected by either software or hardware or due to an action initiated via the Storage System Management Interface.
Corrective action code: 03

06:47:02:152
12-May-2014
Controller B 093e420e #711531 A physical disk drive has disappeared.
Corrective action code: 42

          17:09:38:334
12-May-2014
Controller B 0e04c819 #711566 Battery assembly '0' has malfunctioned.
Corrective action code: c8

17:09:40:548
12-May-2014
Controller B 09cdc305 #711577 A Fibre Channel port has transitioned to the FAILED state.

Corrective action code: c3

[Torsten.]

>> Battery assembly '0' has malfunctioned.

Do you have functional batteries in the system or are both dead now?

Without good batteries the EVA doesn't present any LUN.

[irey05]

Thank for the fast reply

Both Controllers battery is Operational State: Failed and charger State also: Failed

Thank you

[Torsten. · Accepted solution]

Replace the batteries and it will work again.

[irey05]

After replaceing the batteries it worked fine.

thanks alot Torsten.