HPE EVA Storage

command view eva installation failed

 
Hanh_3
Frequent Advisor

command view eva installation failed

Hi,

We try to install Command View EVA 9.1 on Windows Storage Server 2008 ,ProLiant DL380 G6.
First, we follow the suggestion in this thread to solve the OvLicV5Capi_VC8.dll problem

http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1271580035426+28353475&threadId=1245453

But in the installation proccess, the Command View EVA service cannot be started, there's a windows error message popup: "HP Command View/EVA stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available"
and the installation finish with message" Installation failed. Command View Enterprise Virtual Array component failed to install successfully".

Here's the application log event:
Event ID: 1000
Task category: (100)
Faulting application cveva.exe, version 9.1.25068.0, time stamp 0x4a276637, faulting module MSVCR80.dll, version 8.0.50727.4016, time stamp 0x49cc5361, execption code0xc000000d, ....

Here's the system log event:
Event ID: 7031
The HP Command View EVA service terminated unexpectly. It has done this 1 time. The following corrective action will be taken in 60000 milliseconds: Restart the service.
5 REPLIES 5
Hanh_3
Frequent Advisor

Re: command view eva installation failed

I attach here the log files and screen capture (.rar file).

Thanks in advanced.
Hanh
Steve Waugh
Frequent Advisor

Re: command view eva installation failed

I would look to install the latest version 9.2 and not 9.1 as I had similar issues. The latest version installed fine for me.

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=CommandViewEVA9.2
Daniel_279
Advisor

Re: command view eva installation failed

The problem here is CV 9.1 uses Autopass 5.x

AutoPass 5.x is NOT supported on Windows 64 bit

AutoPass 6.x provides support for Windows 64 bit and was integrated into CV9.2

Install CV 9.2 this
should resolve your problem

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=CommandViewEVA9.2


Suggest to completly remove cv install, reboot then install CV 9.2
Hanh_3
Frequent Advisor

Re: command view eva installation failed

Thanks Steve and Daniel.
We change to CV EVA 9.2 and the installation is successful.
Hanh_3
Frequent Advisor

Re: command view eva installation failed

Solution: CV EVA 9.2