connectivity issue

 
muruggan
Advisor

connectivity issue

We are supporting for MSA 2212fc(12 MSA's) with the latest firmware(J200P39-01. We have been facing issue like unable through telnet/access through SMU(this is for both the controllers)

If sometimes one controller may be accessible, so in that case we restart the mc but if both are not reachable then only option is to connect through serial cable and execute the same command. can anyone have suggestion to resolve this issue
4 REPLIES 4
Prokopets
Respected Contributor

Re: connectivity issue

Can you post a logs from both controllers (at a time of hang)?
muruggan
Advisor

Re: connectivity issue

Hi,

I am herewith attaching the logs for a specific MSA. Please verify the same and let me know what could be the issue..
muruggan
Advisor

Re: connectivity issue

hi Proko,

any update on this?
Prokopets
Respected Contributor

Re: connectivity issue

Hi!
Unfortunately, i couldn't find a cause of your problem. In this situation i recommend you to open a support case (http://www13.itrc.hp.com/service/mcm/homepageRequest.do ).