lost connection to hsv-110 controller on eva 5000

[Paul Coviello]

through command view and sssu I have lost all connection to the controllers. and on front of each controller I have system start and <scanning for disks> on the top and <Activating StSys> on the bottom.  can anyone point me to the manual for the front of these or tell me what steps I want to take?

thanks

Paul

[Johan Guldmyr]

If it's scanning for disks and the system doesn't find any disks, that could mean that you have a problem with the back-end loops. Check the back for error leds or leds not lit. Check cabling.

Manuals are basically the same for the EVA3000 (HSV100) and EVA5000 (HSV110), they are here:

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=101&prodTypeId=12169&prodSeriesId=315127

But I do not know where to find the explanations of the messages in the OCP.

[Torsten.]

>> <Activating StSys>

At this point there is almost nothing you can do - the array is trying to activate the diskgroups in order to go online.

You should check the backside LEDs if all are green (link between controllers and disk shelfs present?)

[Sebastian.Koehler]

This just means the system is scanning for quorum disks and is most likely unable to find them. If the whole unit was down and just came up, check that all drives are up and then restart both HSV controllers. Do not enter the WWN again as this will destroy metadata nor initialize the array again! If unsure, call support.

Regards,
Sebastian

[Paul Coviello]

thanks for the link.. no everything is green and on... I was in the process of leveling but after 20 hours I was still at 0% so I restarted the appliance. 

[Sebastian.Koehler]

If the EVA operates correctly it will display the EVA name and WWN on both controllers. Power cycle both controllers and check if the system passes all TEs on the OCP. If it is not able find quorum disks, metadata may be lost/corrupted and only support may help.

Regards,
Sebastian

[Paul Coviello]

the system has not gone down at all I'm inlcuding some of the screen shots...

[Torsten.]

>> the system has not gone down

If you see <Activating StSys> it was down for sure.


You may try to switch of the controllers now at your own risk, then the enclosures, then switch on the enclosures, wait some minutes, power on the controllers.

<Activating StSys> may take a couple of minutes.


Maybe advanced troubleshooting is needed now, you should get in contact with HP support now.

[Paul Coviello]

waiting on a quote for services... since it is no longer under support... If it went down then the controller went down and not the whole rack...

[Sebastian.Koehler]

Keep the shelfs online. A power cycle of the shelfs always comes with the risk of drives not coming up again. (especially with older drives) I think both controllers terminated and left the system in that state. Do you know what VCS was running on the box?

Regards,
Sebastian