HPE EVA Storage

msa 1000 controller 2 offline wich is redundant

 
leur
New Member

msa 1000 controller 2 offline wich is redundant

We have MSA 1000 with 4.32FW, we already replaced the controller 2 but the status on hp system management homepage for controller 2 is still offline. We already swap the two controller and we receive the same status.
Attach here are the show tech_support

Thank's
Ruel
9 REPLIES 9
Patrick Terlisten
Honored Contributor

Re: msa 1000 controller 2 offline wich is redundant

Hello Ruel,

is the second controller zoned to you host? Check you zoning.

Best regards,
Patrick
Best regards,
Patrick
leur
New Member

Re: msa 1000 controller 2 offline wich is redundant

Hi Patrick

It is possible that the zoning still have a problem? Because when we swap the controller 1 and installed it on slot 2, and the controller 2 is installed in slot 1. The controller 1 in slot 2 become offline and the controller 2 in slot 1 is online

regards
Ruel
Patrick Terlisten
Honored Contributor

Re: msa 1000 controller 2 offline wich is redundant

Hello,

check zoning, switchports, cables etc. It must be hang together with the second path.

Best regards,
Patrick
Best regards,
Patrick
Johnny von Heimerall
Frequent Advisor

Re: msa 1000 controller 2 offline wich is redundant

Hey guys,

Now im no expert on SMH but should it really state online even though its offline (standby), as you are running active/passive?
Wickedsunny
Valued Contributor

Re: msa 1000 controller 2 offline wich is redundant

Hi,

How many power supplies do you have. Is the redundant power supply installed?

regards,
Sunny
Martin Smoral
Trusted Contributor

Re: msa 1000 controller 2 offline wich is redundant

Isn't the 4.32FW Active/Passive ? If so then i would expect the standby/passive controller to show offline.
Patrick Terlisten
Honored Contributor

Re: msa 1000 controller 2 offline wich is redundant

Hi,

4.32 is A/P, but the controller should be shown as "standby" not "offline".

Best regards,
Patrick
Best regards,
Patrick
Martin Smoral
Trusted Contributor

Re: msa 1000 controller 2 offline wich is redundant

Maybe I was thinking under the SSP settings the connections to the Standyby controller show offline.
Johnny von Heimerall
Frequent Advisor

Re: msa 1000 controller 2 offline wich is redundant

Well, since it IS standby and not offline according to the tech_suppport i suppose there must be something wrong with the SMH agents. Can you try to re-install/update the agents or/and install them on another host?