HPE EVA Storage

supportsave dump to windows

 
Shan.kumar
New Member

supportsave dump to windows

I am unable to collect supportsave data to a windows ftp server .
"ncftpput: Could not change to directory E:\supptsave: server said: E:\supptsave: The filename, directory name, or volume label syntax is incorrect.
Remote Host:Directory change failed.
SupportSave failed."
The user credential have full read/right permissions. I tried using different windows directories but no luck. I had collected supportsave data to unix server multiple times, but this is first time trying to collect to windows FTP server hence let me know If I am missing some things ..
2 REPLIES 2
PP BIJU KRISHNAN
Trusted Contributor

Re: supportsave dump to windows

its been a while since u posted this.

I would recommend u uploading with directory as /

Then logonto ur windows ftp server and search for the supportsave file.
AWilliams_1
Trusted Contributor

Re: supportsave dump to windows

You have to put the supportsave destination as a subdirectory of the configured ftp root. On windows this is normally c:\inetpub\ftproot by default. If you create the folder as follows: c:\inetpub\ftproot\supptsave
and then put 'supptsave' as the destination folder in your supportsave command, it should work.