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07-15-2015 01:48 AM
07-15-2015 01:48 AM
3PAR: "A connection to the storage system could not be made" once per Day
Hello,
OneView Version is: 1.20.05-0201918, Jun 2, 2015
3PAR HP_3PAR 7200c Firmware 3.2.1.200
The 2 3PARs are added sucsessfully to OneView an everything is green and all Data is shown.
But arround once a Day we got the Message: A connection to the storage system could not be made.
We clear the Message, but next Day it come back again.
Re-Apply Login and Sync is OK
Test with Powershell WSAPI is OK
Any Idea?
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07-15-2015 09:19 AM
07-15-2015 09:19 AM
Re: 3PAR: "A connection to the storage system could not be made" once per Day
Without an appliance support dump, it will be difficult to tell you what the cause is. You have already checked the WSAPI service on the 3PAR system, which would have been the first thing I would have suggested. Is the appliance on the same L2 VLAN and IP Subnet as the Storage System? If not, is there a firewall that could be doing something to the connection?
I find it strange that you state once a day. The appliance refreshes the storage system status every 20 minutes. So if there was something going on with networking, it should happen more than once a day.
I am an HPE employee
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07-15-2015 11:58 AM
07-15-2015 11:58 AM
Re: 3PAR: "A connection to the storage system could not be made" once per Day
Have you checked the event logs on the array?
Are the times the same for each day?
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07-16-2015 01:12 AM - edited 07-16-2015 07:47 AM
07-16-2015 01:12 AM - edited 07-16-2015 07:47 AM
Re: 3PAR: "A connection to the storage system could not be made" once per Day
Is the appliance on the same L2 VLAN and IP Subnet as the Storage System?
Yes, it is on the same Subnet.
Have you checked the event logs on the array?
Yes, No Events for this.
Are the times the same for each day?
No
A connection to the storage system could not be made. 3PAR01 Storage Systems Yesterday 11:00:02 pm
A connection to the storage system could not be made. 3PAR02 Storage Systems Yesterday 3:31:36 am
A connection to the storage system could not be made. 3PAR02 Storage Systems Jul 14 1:27:40 pm
A connection to the storage system could not be made. 3PAR01 Storage Systems Jul 12 1:31:41 am
A connection to the storage system could not be made. 3PAR02 Storage Systems Jul 10 8:43:53 pm
A connection to the storage system could not be made. 3PAR02 Storage Systems Jul 10 6:39:54 am
The Dump is to Big for the Forum
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07-16-2015 10:24 AM
07-16-2015 10:24 AM
Re: 3PAR: "A connection to the storage system could not be made" once per Day
At this point, I would suggest you open a support case.
I am an HPE employee
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07-16-2015 12:13 PM
07-16-2015 12:13 PM
Re: 3PAR: "A connection to the storage system could not be made" once per Day
>No Events for this.
Anything at all? From what Chris said, it may be up to 20 min before that time.
Where you using CLI's showeventlog?
And since there are two arrays, there doesn't seem to be an array pattern.