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3PAR: "A connection to the storage system could not be made" once per Day

Cali
Esteemed Contributor

3PAR: "A connection to the storage system could not be made" once per Day

Hello,

 

OneView Version is:  1.20.05-0201918, Jun 2, 2015

3PAR HP_3PAR 7200c Firmware 3.2.1.200

 

The 2 3PARs are added sucsessfully to OneView an everything is green and all Data is shown.

 

But arround once a Day we got the Message: A connection to the storage system could not be made.

We clear the Message, but next Day it come back again.

 

Re-Apply Login and Sync is OK

Test with Powershell WSAPI is OK

 

Any Idea?

 

 

That was not planned in this way.
5 REPLIES
ChrisLynchHPE
Neighborhood Moderator

Re: 3PAR: "A connection to the storage system could not be made" once per Day

Without an appliance support dump, it will be difficult to tell you what the cause is.  You have already checked the WSAPI service on the 3PAR system, which would have been the first thing I would have suggested.  Is the appliance on the same L2 VLAN and IP Subnet as the Storage System?  If not, is there a firewall that could be doing something to the connection?


I find it strange that you state once a day.  The appliance refreshes the storage system status every 20 minutes.  So if there was something going on with networking, it should happen more than once a day.

Dennis Handly
Acclaimed Contributor

Re: 3PAR: "A connection to the storage system could not be made" once per Day

Have you checked the event logs on the array?

Are the times the same for each day?

Cali
Esteemed Contributor

Re: 3PAR: "A connection to the storage system could not be made" once per Day

Is the appliance on the same L2 VLAN and IP Subnet as the Storage System?
Yes, it is on the same Subnet.

 

Have you checked the event logs on the array?
Yes, No Events for this.

 

Are the times the same for each day?
No
A connection to the storage system could not be made. 3PAR01 Storage Systems Yesterday 11:00:02 pm
A connection to the storage system could not be made. 3PAR02 Storage Systems Yesterday 3:31:36 am
A connection to the storage system could not be made. 3PAR02 Storage Systems Jul 14 1:27:40 pm
A connection to the storage system could not be made. 3PAR01 Storage Systems Jul 12 1:31:41 am
A connection to the storage system could not be made. 3PAR02 Storage Systems Jul 10 8:43:53 pm
A connection to the storage system could not be made. 3PAR02  Storage Systems Jul 10 6:39:54 am

 

The Dump is to Big for the Forum

That was not planned in this way.
ChrisLynchHPE
Neighborhood Moderator

Re: 3PAR: "A connection to the storage system could not be made" once per Day

At this point, I would suggest you open a support case.

Dennis Handly
Acclaimed Contributor

Re: 3PAR: "A connection to the storage system could not be made" once per Day

>No Events for this.

 

Anything at all?  From what Chris said, it may be up to 20 min before that time.

Where you using CLI's showeventlog?

 

And since there are two arrays, there doesn't seem to be an array pattern.