Active Directory Latency issues when logging into OneView

[CrisP1]

Our corporation recently deployed OneView 4.10 across all of our datacenters. We are configuring out appliances to use Active Directory to access the appliance. I successfully configure the device to use our AD, and configure the group to have access. When a user logs into the appliance, it takes about 5 minutes for the user to finally log in. I contacted support and they mentioned that it could be that the user has too many groups assigned to them. So together with support we created a brand new user and only assigned the user, the group with OneView access. This worked flawlessly. Funny thing is I was troubleshooting by adding all the groups that prod users have to the test user account created, and it was still working fine, until I added the Domain Admins group to the account. This caused it to get the same 5 minute delay as our prod accounts. I remove Domain Admins from the account and it works fine. I cannot go back to my boss and tell them that we need to create new accounts in AD just to access OneView. We have to figure out what is the root cause so we can use our normal accounts to access OneView.

[Suvamay]

Hello 

Please use local users, if need to use remote users, the user should be domain user rather domain admin group

Please  engage MS/AD expert to know why domain admin group having the issue

Thanks

[CrisP1]

Unfortunately, I cannot accept this as a solution. That is the same response I get from HPE support. Our Active Directory environment is integrated with hundreds of third party apps and hardware, and they all work perfectly with out accounts. It is only OneView that gives us problems with this. This leads me to believe that the issue lies with how OneView integrates with AD. I would like to have someone actually look at the issue, instead of outright dismissing it. Thanks.

[Suvamay]

Hello 

Please do log a ticket with us, we may need to look into the logs and might be needed to replicate in our lab.

Are you using OV global dashboard?

Thanks

[BhaskarV]

Thanks @Suvamay.

Hi @CrisP1 

Can you log a ticket with the support dump and let it flow through the support chain?
Do share the ticket id if you have one.
Thanks!

Regards,|
Bhaskar

[BhaskarV]

@CrisP1

Let us know if you have logged a support case with a support dump on this.
Would be very helpful.
Let us know.

Regards,
Bhaskar