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Cannot add EVA Command View to OneView Storage Administrator Portal

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DAN SOHAYDA
Advisor

Cannot add EVA Command View to OneView Storage Administrator Portal

I recently installed OneView for VMware vCenter on our System Insight Manager server and have been trying to add an EVA Command View server to the storage administrator portal with no luck. 

I'm able to progress past the Command View server screen and can see the EVAs managed by it, add them, and can even see the storage pools to be added. However, whether I grant Full Access or not, it fails saying, "The user has no permission to add/modify/remove an array entity." I have tried this with multiple accounts which should have full permission to the Command View server, but always get the same error. What am I missing?

Thank you

11 REPLIES
ChrisLynchHPE
Neighborhood Moderator

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

Hello, and welcome to the HP OneView Community.

 

Can you please provide what versions of components are you using?  What version of the HP OneView for vCenter Plugin are you using?  What CommandView version?

 

If you are using 7.4.x, did you follow the steps outlined in the HP OneView for vCenter Admin Guide starting on page 15?

DAN SOHAYDA
Advisor

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

Of course, sorry. HP P6000 Command View version 10.1.0.82 and OneView for VMware vCenter version 7.4.2.51. 

Yes, those are the steps I followed. The guide doesn't go beyond the steps you need to take based on the wizard you follow when hitting the add button though. When I use the add wizard I see the EVA, I can add it and get to the storage pools, but when I try to finish the wizard it fails with the error I mentioned. The guide does not go into any further detail about what permissions the account you use to add the storage needs to have, or what would cause such an error. If I could not even see the EVA, or the storage pools, I could see the account I'm using having incorrect permissions, but I can see them both which seems strange. I've even used accounts that should have full permission to command view etc, but still get the same error.

ChrisLynchHPE
Neighborhood Moderator

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

When you went through the plugin installation, what option did you select on this screen:

 

 

StoragePluginInstall.png

 

 

Also, can you do the following and then PM me the generated log file:

 

  • Start Menu > All Programs > HP OneView for VMware vCenter
  • Right-click on Support Tool and click on Run as administrator.  A dialog pops up.
  • Click on Zip Logs button – you will be asked to specify a location where the resulting .zip file is to be created
  • Verify that the .zip file is created in the location
  • Click on Run Tests button – a set of basic tests are run.
  • When the tests finish running, please send the .zip file to me
DAN SOHAYDA
Advisor

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

 

I used the second option and used a specific account. This account has explicity administrator permission at the root of the vcenter server. I tried adding the EVA using this same account.

riperez
Occasional Advisor

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

Have you tried creating a new user for the Storage Administrator portal? 

DAN SOHAYDA
Advisor

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

I tried multiple accounts with no better results. Are there restrictions on what types of accounts can be used for this (AD for instance), or a list of necessary permissions? I have found no mention of this in the documentation. 

DAN SOHAYDA
Advisor

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

Could this be a result of a licensing issue? Would adding an EVA or Command View server require a license for OneView?

ChrisLynchHPE
Neighborhood Moderator

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

HP OneView does not license individual components or features.  When you purchase the HP OneView (or even use the built-in 60-day eval licenses), you are licensed/entitled to all features.

 

As your issue has not been resolved by the forums here, I would kindly ask that you open a Support Case.  You can either open a Support Case online, or reach our Support Center at (800) 334-5144 (additional numbers).

DAN SOHAYDA
Advisor

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

Believe me, I've been trying to! I tried opening one online and associated the EVA serial number with it since I was trying to add the EVA, but they closed my case and said it was a software case and they have a dedicated software support group; call back and open one with them. I'm in the process of doing that, but the "dedicated software support" group said they're pretty much the same department, and don't seem any more knowledgable of the product than the first person I spoke with. They are escalating it, so hopefully it gets some traction soon. Thanks

DAN SOHAYDA
Advisor
Solution

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

Fix found by HP support:

apparently there's a bug in the installation process where you need to add a second backslash when specifying a specific vsphere user on the storage administrator portal page. so rather than inputting domain\user you'd have to put domain\\user on that one page of the installer, but everywhere else you're expected to do just domain\user. Simple right?

Anyway, I had to uninstall OneView from the server and re-install it using the recommended double backslash method. After doing this I was able to add the EVA from the portal using this same user account. Support says this will be fixed in a new version of OneView for VMware though so there's that.

Thanks for the help

ChrisLynchHPE
Neighborhood Moderator

Re: Cannot add EVA Command View to OneView Storage Administrator Portal

Thanks for followin up Dan.