HPE OneView

Check Remote Support on Synergy12000

 
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King_haku
Occasional Contributor

Check Remote Support on Synergy12000

Hi everybody,

I want to configure remote support on Synergy 12000.

Oneview version is 6.1.

I opened port 443\HTTPS on the firewall to HPE Center api.hpe.support.com.

But it shows "unable to establish a connection to HPE"

How is check connection from oneview synergy to HPE center by command line? 

Thanks

2 REPLIES 2
ChrisLynch
HPE Pro
Solution

Re: Check Remote Support on Synergy12000

Do you also need to configure a web proxy, not just firewall?  As for troubleshooting from OneView, you can go to Settings -> Networking -> Actions -> Ping and try to ping the API endpoint OVRS needs, which is api.support.hpe.com.  If you are still unable to get this working, I would suggest collecting an appliance support dump, and then opening a support case for a support engineer to assist further.


I am an HPE employee

Accept or Kudo

King_haku
Occasional Contributor

Re: Check Remote Support on Synergy12000

Thanks  Mr. ChrisLynch.

I tried pinging and it worked.
My problem is not setting up DNS server for oneview.
But in the oneview user guide, I don't see any mention of this issue.