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10-15-2018 01:44 PM
10-15-2018 01:44 PM
Composer OneView alert email -significant delays?
A master VirtualConnect issue last night generated a large number of alert emails to the targets shown in my Alert Email filters in Composer Oneview 4.10.01 Settings. The event started at 12:45AM and all alerts (except the Generic Trap messages which never auto-clear) were marked Cleared by 1:07 AM. I first started receiveing email alerts at 1:01 AM for the events listed in Activity view that occurred at 12:45 AM, a delay of about 16 minutes. These emails continued throughout the night and into today until some time after noon, a delay of nearly 12 hours from the conclustion of the event.
At first I assumed there was some bottleneck or throttling in my email delivery pipeline, but after running the headers of the last-arriving alert emails through Microsoft's Message Analyzer I see that they were not even submitted by my Composer to my mail gateway until after noon today and delivered to my inbox less than 2 minutes later. So it would appear that the delay is in the Composer generating the alert email notifications, not a delay in the delivery pipeline. Has anyone experienced similar? Why would Composer fail to generate an alert email about a critical event until nearly 12 hours after that event had occurred? Is there some sort of throttling inherent in the Composer Notification alerting process?
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10-18-2018 06:05 PM
10-18-2018 06:05 PM
Re: Composer OneView alert email -significant delays?
Hi Patrick,
This doesn't seems to be normal. May be the Composer couldn't reach SMTP server for a while due to some reason.
I suggest you to log a support case and provide support dump to HPE Solution center for checking.
Thank you.
I am an HPE Employee