- Community Home
- >
- Software
- >
- HPE OneView
- >
- Configuring OneView for Insight Support fails
-
- Forums
-
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
- HPE Blog, Austria, Germany & Switzerland
- Blog HPE, France
- HPE Blog, Italy
- HPE Blog, Japan
- HPE Blog, Middle East
- HPE Blog, Russia
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
-
Blogs
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Blog, Latin America
- HPE Blog, Middle East
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
-
Information
- Community
- Welcome
- Getting Started
- FAQ
- Ranking Overview
- Rules of Participation
- Tips and Tricks
- Resources
- Announcements
- Email us
- Feedback
- Information Libraries
- Integrated Systems
- Networking
- Servers
- Storage
- Other HPE Sites
- Support Center
- Aruba Airheads Community
- Enterprise.nxt
- HPE Dev Community
- Cloud28+ Community
- Marketplace
-
Forums
-
Blogs
-
Information
-
English
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
06-13-2018 01:25 AM - edited 06-14-2018 12:47 AM
06-13-2018 01:25 AM - edited 06-14-2018 12:47 AM
Hi,
This is also posted in IRS forum
I have customer who is using HPE OneView and wants to enter our HPE Location ID for Preferred Service Provider in Insight Remote Support of HPe OneViiew
When doing so he gets the following message:
Unable to find partner
Channel Partner ID xxxxxxxx caanot be resolved (here xxxxxx is our ID)
When he however enters the same number for Preferred Reseller, the number is accepted and we are listed as the preferred reseller.
The same Location Id is used by other customers using IRS (instead of OneView) and there the number is accepted and everything is fine.. HPE OneView V4.x seems to have this problem
What could be wrong
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
06-14-2018 01:55 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
06-26-2018 11:52 PM
06-26-2018 11:52 PM
Re: Configuring OneView for Insight Support fails
Update to OneView and reapplying the Partner ID solved this
Hewlett Packard Enterprise International
- Communities
- HPE Blogs and Forum
© Copyright 2021 Hewlett Packard Enterprise Development LP