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07-30-2021 11:31 AM
07-30-2021 11:31 AM
DL380-Gen10's return error after being added to Oneview
I have 2 new DL380-Gen10's that I am trying to add to Oneview. I am unable to complete the "Add Server Hardware" step but when complete I get this message:
"Unable to discover network adapter information because the data returned from the management processor was not as expected"
The recommended resolution is to reset the ILO and then refresh the server hardware. This has not worked. I've tried deleting and re-adding the servers, disabling the network adapters, applying the latest SPP and rebooting Oneview. Alos verified that its not a firewall issue.
It also will not allow me to apply a profile.
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07-30-2021 06:12 PM
07-30-2021 06:12 PM
Re: DL380-Gen10's return error after being added to Oneview
If you plan to, or already have a case open, please tell the support engineer to reference SIE214182. This is an internal ID used to track this issue a cross various other customer support cases.
I am an HPE employee
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08-02-2021 07:20 AM
08-02-2021 07:20 AM
Re: DL380-Gen10's return error after being added to Oneview
Thanks. Resetting the ILO has not worked. Guess I'll wait for the fix.
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08-02-2021 08:38 AM
08-02-2021 08:38 AM
Re: DL380-Gen10's return error after being added to Oneview
I would suggest you then open a support case, and reference the SEI I provided above. The case should go to L2.
I am an HPE employee