Disk call in locked status from Remote Support

[cesarpegado]

I have a call which was logged by remote support through oneview, and i can see the call was logged fine, but for some reason in oneview it shows as locked status, and i can't seem to clear it.

I've checked the HP ref and i can see the call is closed, please advise. Call details below from OneView

Service Event: The physical status of a drive has changed to 3 .

Resolution

A support request will be automatically submitted to the HPE support center

Remote Support

1. Case ID 
   xxxxxxxxxx Sign in to the HPE Support Center to view your case status
2. State 
   Open
3. Primary Contact 
   xxxxxxxxxxxxxx

Notes 

1. System
   A support ticket has been opened by the HPE Support Center.
   8/5/17  4:07:13 pm
2. System
   A support request has been received by the HPE Support Center.
   8/5/17  4:07:13 pm
3. System
   A support request has been submitted to the HPE Support Center.
   8/5/17  4:02:44 pm

[ChrisLynch]

When was the case closed?  If you can PM me the support case, we can look at the case activity to see why OneView Remote Support hasn't picked up the close event.

[cesarpegado]

Chris I have emailed you on your HPE email address, thanks