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03-07-2016 12:34 AM
03-07-2016 12:34 AM
HP OneView Warning - Unable to retrieve asset tag information from the iLO
Hello ,
After an Mainboard Change and the Bios Update on an DL380 G9 to Version 1.52 , i receive the following Warning in HP Oneview from the Server :
Unable to retrieve asset tag information from the iLO.
Refresh the server.
In HP Oneview on the right side i choose "Refresh" more times but without Success .
What can i do ?
Thanks
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03-07-2016 09:01 AM
03-07-2016 09:01 AM
Re: HP OneView Warning - Unable to retrieve asset tag information from the iLO
Did the iLO IP Address get changed (either manually because it was statis before, or via DHCP beacuse the iLO MAC address is different)? If the IP changed, then you will need to add the server hardare again to the appliance. There isn't a method to update the iLO IP Address on the appliance.
I am an HPE employee
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04-12-2016 03:03 AM
04-12-2016 03:03 AM
Re: HP OneView Warning - Unable to retrieve asset tag information from the iLO
i got the Same error, without any solution.
- Several refresh of the system.
-remove / add the system
- Reboot the System
nothing changed
HP DL580 gen9 iLO FW 2.40
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04-13-2016 04:42 AM
04-13-2016 04:42 AM
Re: HP OneView Warning - Unable to retrieve asset tag information from the iLO
Having the same issue on two DL360 G9 with ILO Firmware 2.40
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04-19-2016 06:15 AM
04-19-2016 06:15 AM
Re: HP OneView Warning - Unable to retrieve asset tag information from the iLO
hi
take a look in the server info from the ilo if the server serial number and the machine type are ok and if you have valid UUID
Perhaps after replacing the board The serial number and Machine type did Apply or enterd in the bios
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08-16-2016 03:18 AM
08-16-2016 03:18 AM
Re: HP OneView Warning - Unable to retrieve asset tag information from the iLO
I was affected by the same issue, OneView 2.0.7 doesn't like empty Asset Tag in the BIOS. If you enter something in the field using F9 at boot the problem will be solved.
Don't remember this problem with OneView 2.0.