HPE OneView
cancel
Showing results for 
Search instead for 
Did you mean: 

HPE OneView 4.20 - Remote Support is not supported for this device.

 

HPE OneView 4.20 - Remote Support is not supported for this device.

Hi ,
after update to HPE OneView 4.20 a lot of devices are showing "Remote Support is not supported for this device." There was no issue before updating, the most servers are DL360 Gen9 with iLO4 and iLO FW 2.61.

Is anyone facing the same problem? How can I solve that?

thanks in advanced

Tom

2 REPLIES 2
JTodd1
Frequent Advisor

Re: HPE OneView 4.20 - Remote Support is not supported for this device.

Hi Tom,

 I believe you may be encountering the issue noted in this advisory: https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00066609en_us

If that is not the case, I would suggest filing a support call for further investigation.

 

I am an HPE employee

Re: HPE OneView 4.20 - Remote Support is not supported for this device.

No, this is not the same thing.
I`ve raised a support case.

Thanks
Tom