HPE OneView
cancel
Showing results for 
Search instead for 
Did you mean: 

OneView 4.10.03-0364293 Remote Support Warranty and Contract

 
Occasional Contributor

OneView 4.10.03-0364293 Remote Support Warranty and Contract

Hi!

in my enviroment there is a report that indicates The warranty or contract on some devices have expired. 
In the attacched file of that report i can see:

Serial Number,Device Name,Expiration Date
Not Available,"NAME OF INTERCONNECT", interconnect 1",12 Feb 2016 00:00:00 GMT

where i can see device Serial Number value is Not Available.

I tried to disable Remote Support at the appliance Settings level, then re-enable it, but not worked

Have anyone some explanation or solution for this?

Thanks

 

 

5 REPLIES 5
HPE Pro

Re: OneView 4.10.03-0364293 Remote Support Warranty and Contract

Hello 

Please find the bellow advisory. Please follow the mentioned steps though the advisory is for OV 3.10.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00020831en_us

Thanks


I am an HPE employee

Accept or Kudo

Occasional Contributor

Re: OneView 4.10.03-0364293 Remote Support Warranty and Contract

I have already tried the solution mentioned but without success.
Today I investigated and found a solution that does not satisfy me fully:
 
  • Edit Remote support settings 
  • check Manage contract type and support identifier 
  • Entering Support agreement (SAID) for device.

Once this has been done, the support information has been updated correctly.


Can anyone explain to me why this anomalous functioning?
 
HPE Pro

Re: OneView 4.10.03-0364293 Remote Support Warranty and Contract

 

Contract information only will be fetched from SAID.


I am an HPE employee

Accept or Kudo

Frequent Advisor

Re: OneView 4.10.03-0364293 Remote Support Warranty and Contract

Hi - the entitlement checks require a SN and PN or contract to verify entitlement. If the interconnect SN is showing no value, I would expect that entitlement is not working since that is not a valid SN for a response. I would look to understand why OneView is not determining the SN of the interconnect.

I am an HPE employee
Occasional Contributor

Re: OneView 4.10.03-0364293 Remote Support Warranty and Contract

HI - the report I mentioned is self-generated once a week by the appliance I noticed that inserting the SAID containing the SN the information on the contract is correctly updated and in the report the VC is no longer indicated as out of maintenance
I don't understand why Oneview does not read the SN