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OneView 4.10.1 - Finding information about a Component failure?

 
YYCSysAdmin
Frequent Advisor

OneView 4.10.1 - Finding information about a Component failure?

Hello,
Back again, plenty of things to ask lately.

I am reviewing an alert relating to a component interface card for one of our 3PAR. Since OneView is set to manage the 3PAR, with in the GUI is there an area i can see this alert? Some people have noted issues like this "self-healing" but I would like to know for sure before assuming everything is running fine..

The Alert, main part being

 

Abstract:
(Major)IFC(1)|CAGE3 COMP_STATE failed. Interface Card Firmware Unknown

Subject: 3PAR-1644982-7:(Major)IFC(1)|CAGE3 COMP_STATE failed. Interface Card 
Customer notification from HP SP0001644982 Realtime Alert Process

Notification id:    P32820
Notify time:        2019/01/03 06:06:48.00 (User, -0700 MST)
Installed machine:  3PAR INSERV 1644982
Site:               1, Customer

Event urgency:      alert
Event count:        1
Event location:     Site
Event time:         2019/01/03 05:06:48.00 (-0800 PST)
Event description:  3PAR INSERV Component state change

Abstract:
(Major)IFC(1)|CAGE3 COMP_STATE failed. Interface Card Firmware Unknown

Text:
Event id: 22374888  Node 1  Cust Alert - Yes, Svc Alert - Yes   Severity: Major 

Event time: Thu Jan  3 05:06:48 2019
Event type: Component state change                 Alert ID: 383  Msg 
ID: 2d00fa
Component: Interface Card 1 Cage 3 
Short Dsc: Cage 3, Interface Card 1 Failed 
Event String: Cage 3, Interface Card 1 Failed (Interface Card Firmware Unknown 
{0x0})

TPD level for InServ 1644982 is 3.2.2.709

For support:
http://www.hp.com/support/hpgt/3par



I had come across this site, but I would prefer to not run update commands with out knowing what they are doing, or if even safe on a production environment

https://www.bytesizedalex.com/hp-3par-cage-degraded-and-the-upgradecage-command/

Any help is appreciated

4 REPLIES 4
ronissac
HPE Pro

Re: OneView 4.10.1 - Finding information about a Component failure?

Hi , 

Kindly go to the concerned interface cards from the Oneview GUI and select the dropdown menu  "Actions" and select "Activity" . This is show all the alerts and events related to this interface card

 

If you feel this was helpful please click the KUDOS! Thumbs below!

Regards 

Ronny


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ronissac
HPE Pro

Re: OneView 4.10.1 - Finding information about a Component failure?

Hi , 

please let know if this issue is resolved 

This will help for everyone who are all following your forum.

 

Regards 

Ronny

 


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YYCSysAdmin
Frequent Advisor

Re: OneView 4.10.1 - Finding information about a Component failure?

Hello @ronissac

The issue is, I do not see a

Interface Card 1 Cage 3 

Listed in OneView matching that.

I also do not see any Alerts under OneView / Activity that comes close to what the message has given me.

I went under OneView / Storage Systems and to the Storage system that matched the Serial number, then to Activity but the last reported entry is May 16th 2018, nothing past that, so it appears OneView did not log this error?

ronissac
HPE Pro

Re: OneView 4.10.1 - Finding information about a Component failure?

Hi , 

 

Please log a support case with HPE so we may check the above alert in the Oneview logs

To log a case , Please visit the below link:

https://internal.support.hpe.com/portal/site/hpsc/scm/submitCase

 

Regards

Ronny


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