- Community Home
- >
- Software
- >
- HPE OneView
- >
- OneView 4.20.02 upgrade to 5.0 failed
-
-
Forums
- Products
- Servers and Operating Systems
- Storage
- Software
- Services
- HPE GreenLake
- Company
- Events
- Webinars
- Partner Solutions and Certifications
- Local Language
- China - 简体中文
- Japan - 日本語
- Korea - 한국어
- Taiwan - 繁體中文
-
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
- HPE Blog, Austria, Germany & Switzerland
- Blog HPE, France
- HPE Blog, Italy
- HPE Blog, Japan
- HPE Blog, Middle East
- HPE Blog, Latin America
- HPE Blog, Russia
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Blog, Poland
-
Blogs
- Advancing Life & Work
- Advantage EX
- Alliances
- Around the Storage Block
- HPE Blog, Latin America
- HPE Blog, Middle East
- HPE Blog, Saudi Arabia
- HPE Blog, South Africa
- HPE Blog, UK & Ireland
- HPE Ezmeral: Uncut
- OEM Solutions
- Servers & Systems: The Right Compute
- Tech Insights
- The Cloud Experience Everywhere
-
Information
- Community
- Welcome
- Getting Started
- FAQ
- Ranking Overview
- Rules of Participation
- Tips and Tricks
- Resources
- Announcements
- Email us
- Feedback
- Information Libraries
- Integrated Systems
- Networking
- Servers
- Storage
- Other HPE Sites
- Support Center
- Aruba Airheads Community
- Enterprise.nxt
- HPE Dev Community
- Cloud28+ Community
- Marketplace
-
Forums
-
Forums
-
Blogs
-
Information
-
English
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-18-2019 12:57 AM
10-18-2019 12:57 AM
OneView 4.20.02 upgrade to 5.0 failed
Hello all,
Our OneView apppliance (VM under vShere 6.5) was in version 4.10.01-0348545. I tried several times to upgrade to the latest version.
For that, I followed this upgrade path:
- Update to 4.10.05: ok
- Upgrade to 4.20.02: ok
- PreUpgrade_4.20_5.00_Z7550-96608: ok
- Upgrade to 5.00.00.01: failed with message "Update operation failed while upgrading database".
Same problem with version 5.00.00.02
I tried to make a backup from the backup module of the 4.20.02 appliance, create a new appliance with the 5.00 ova and restore the backup with no more success. Message ""Incompatible backup. The backup was made from an appliance with version 4.20.02-0395878 and model HPE OneView VM - VMware vSphere vm.
If somebody have any suggestion, it would be really appreciate.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-18-2019 08:59 AM
10-18-2019 08:59 AM
Re: OneView 4.20.02 upgrade to 5.0 failed
I have a case opened for an upgrade from 4.20.02 to 5.0 as well. Not the same error but if I get an answer/solution I'll be sure to share here.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-21-2019 01:46 AM
10-21-2019 01:46 AM
Re: OneView 4.20.02 upgrade to 5.0 failed
Thank you.
i'll do the same. I'll create a support ticket today.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-22-2019 08:34 AM
10-22-2019 08:34 AM
Re: OneView 4.20.02 upgrade to 5.0 failed
Hi GHdCIT ,
There are few things you can check here .
1. Before upgrading to 5.00.00.02, change the virtual CPU to 8 2-GHz, and memory to 24 GB.
2. Make sure the disk allocated is 275 GB (thick provisioned)
if the above conditions are met and issue still persists, Please log a support ticker with HPE as this may need deeper debugging
Regards
Ronny
If you feel this was helpful please click the KUDOS! Thumbs below!
I am an HPE employee

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-22-2019 12:13 PM - edited 10-22-2019 12:15 PM
10-22-2019 12:13 PM - edited 10-22-2019 12:15 PM
Re: OneView 4.20.02 upgrade to 5.0 failed
This is unusual for a couple reasons.
Upgrading 4.10.05 requires going to 4.20.01.01 and then to 4.20.02. If you succeeded upgrading to 4.20.02, you should not need to run the PreUpgrade file. (Although running it doesn't hurt).
However, the whole purpose of the preUpgrade is to avoid hitting the error while upgrading database-- going to either 4.20.02 or 5.00.XX.
Backups can only be restored to exactly the same version from which they were made.
You'll need to open a support case-- and clarify the details of what exactly was done-- and I'd like to know the case# to track upgrade issues like this (send to me directly or post if you don't mind).

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-05-2019 07:53 AM
12-05-2019 07:53 AM
Re: OneView 4.20.02 upgrade to 5.0 failed
FYI - HPE support engineer had to login to my appliance and delete a stail entry in the database. Once done, the upgrade continued without issue.
I asked for the info but he said it was an internal KB and cannot be shared.
Good luck!
Hewlett Packard Enterprise International
- Communities
- HPE Blogs and Forum
© Copyright 2022 Hewlett Packard Enterprise Development LP