Oneview is unable to start error - how to contact HPE for technical support

[Tarkett-GIO]

Hello.  We are currently running Oneview 3.10.07 in a datacenter.  We would like to move it to our primary datacenter, so I have taken a backup of the appliance. 

We downloadad HPE_OneView_4.10_ESXi and have deployed the OVA as a new VM in our primary datacenter (given it 8CPU/32GBRAM/275GB thick eager lazy on a blade chassis BL465c Gen8) but when powering it on, we get

Oneview is unable to start:  Appliance error - create a support dump and contact HPE. 

We cannot create a support dump and how do we open a ticket with HPE Support with no serial number or SAID for this piece of software???

[ronissac]

Hi , 

Please use the serial number of one of the Blade enclosures in the Oneviw appliance and log a support case by accessing the below link

https://internal.support.hpe.com/portal/site/hpsc/scm/submitCase

Regards

Ronny