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Random ILO errors

Kerry Quillen
Frequent Advisor

Random ILO errors

Wondering if anyone else is experience random ILO related errors in Oneview.  I'm currently running Oneview 3.10 (upgraded from 3.0 yesterday).  My environment consists of G7-Gen9 blades and Gen8 & Gen9 DL380's - around 135 total.  ILO's are at 2.50 or 2.54 firmware.  Every day of so I'll see one or more servers showing status of critical with error such as these:

"Unable to register this HPE OneView instance with iLO: The iLO initialization was unable to complete"

"Remote Insight/ Integrated Lights-Out self test error 8192"

"Unable to read and save firmware installation status information from the server hardware"

There is no common denominator - site, enclosure, model, etc.  I can usually clear these errors but it requires a server reboot.  I may have to unassign and reassign profiles, format NAND for 8192 errors, or delete server and re-add to Oneview..  It varies.  Yesterday I had 3 servers in error prior to upgrading to 3.10.  After the upgrade I had 7.  I'm spending hours each week clearing these up.

 

4 REPLIES
ChrisLynchHPE
Neighborhood Moderator

Re: Random ILO errors

Your iLO errors are likely due to issues with iLO firmware.  Please review this Customer Advisory.

Kerry Quillen
Frequent Advisor

Re: Random ILO errors

I'm way too familiar with that advisory having performed its suggested actions numerous times.  Does the NAND flash have a high failure rate?  Do they randomly just fail?  Just trying to understand why a managed server goes from good to bad after a reboot and why rebooting the Oneview appliance causes multiple server failures.  Way too much time spent clearing up these errors.

Michel-CO
Occasional Visitor

Re: Random ILO errors

Hey,

we have the same problem at many Servers. We can find the Problem in the ILO under "Diagnostics" and then show the Embedded Flash/SD-CARD an error.
This problem was also reported to HP, but without a solution.

We have now found a workaround to fix the problems:

1: Update ILO Firmware to 2.54
2: Server Shutdown and complete power off
3: Disconnect powercable

 

Maybe this is also your solution.

 

Thanks

Kerry Quillen
Frequent Advisor

Re: Random ILO errors

I'm seeing the same Embedded Flash/SD-CARD errors.  Sometimes your steps work for me and other times I have to power down server, unassign profile, format the nand, reinstall IP, reassign profile and reboot.  Strange that I have not had one single ILO issue until I start managing servers with Oneview.  I currently have 3 Gen8 blades that I can't even assign profiles to due to the self test error 8192.  Servers that have been in production for years w/ no issues.  According to the advisories, after performing all of the necessary steps, I need a new motherboard.  No longer have maintenance on them so guess they are junk now.  These servers were runnng ilo fw 2.55 and I had updated IP to the latest version prior to adding to Oneview.