- Community Home
- >
- Software
- >
- HPE OneView
- >
- Re: Remote Support Default Secondary Contact
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-25-2017 08:53 AM
10-25-2017 08:53 AM
Re: Remote Support Default Secondary Contact
If assigning the hardware to a rack/datacenter is the workaround then I still ask that there be a feature to add a default secondary contact for people who do not use the datacenter or rack part of OneView or people who simply are forced to recreate server hardware or add it and forget to go through these extra steps.
That is not how the product was designed. Creating a Datacenter and putting resources into the data center helps with configuring Remote Support, as they will inherit the DC settings. Otherwise, you are left with manually managing individual systems REmote Support configuration.
Plus, when you add your resources to racks and within a data center, you get a better visual representation of that data center. HPE iPDU's and Location Discovery Services aid in that configuration, and can automatically place resources into the right location. HPE BladeSystem also can place resources within a rack correctly without iPDU's and Location Discovery Services.
I am an HPE employee
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-29-2017 11:25 PM
10-29-2017 11:25 PM
Re: Remote Support Default Secondary Contact
The product has a default datacenter address and default primary contact defined. This is just a simple feature request to also add a default secondary contact. I know I can manually add the secondary contact to devices and I know how to add them to racks and datacenters. I have had specific cases which I am more than happy to discuss offline that have required recreating server hardware usually due to corrupted iLo NAND and the server profile / hardware cannot be salvaged. Also if a customer simply does want to designate the HPE OneView rack to put the equipment into because documenting the location of installed equipment is too time consuming in the beginning of a project then they have to manually go into each piece of equipment and set the remote support secondary contact becuase it seems you can't just assign equipment to a Datacenter you have to position it into a rack as well. If this request is so against the way the product is designed to be used then why bother including any default remote support information at all?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-30-2017 09:55 AM
10-30-2017 09:55 AM
Re: Remote Support Default Secondary Contact
As it stands right now, setting the Secondary Contact is configured at the DataCenter, Enclosure, or Server resource. I will pass your feedback to the product owner.
I am an HPE employee
- « Previous
-
- 1
- 2
- Next »