HPE OneView

Re: Remote Support issues

 
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PHILIPPE_5
Occasional Advisor

Re: Remote Support issues

Hi,

Still unable to connect to remote support on our Oneview VM appliance and Synergy Composer. When the problem starts we were on 4.10.01, today we are on 4.10.03.

New blade are not able to retrieve their Warranty/Contract informations, already registered blade keep these informations but if we disable/reenable remote support go to the same state as new blade...

We have not yet open a support case on our side.

Regards,

Bylla
Visitor

Re: Remote Support issues

Hi,

I'm still seeing problems at some of my customers.

But the number of failed connections has degraded sins start of the week.

But still problem is occuring to often.

I hope you have fixed before the weekend.

It is pretty tiring to have to explain to everybody to ignore alarms that we should be able to trust always work.

Best Regards!

 

PHILIPPE_5
Occasional Advisor

Re: Remote Support issues

Hi,

Issue seems to be solved on our side.

Regards,

R-G
Advisor
Solution

Re: Remote Support issues

I believe this has been resolved - we are seeing our appliance finally working as expected. I hope you are all too.

JimmyChen
New Member

Re: Remote Support issues

Dear support,

I also encountered this problem in client's side.

May i know how to fix this issue?

JTodd1
Frequent Advisor

Re: Remote Support issues

Hello - please contact support if you are currently experiencing this issue. 

I am an HPE employee