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11-30-2018 12:23 AM
11-30-2018 12:23 AM
Re: Remote Support issues
Hi,
Still unable to connect to remote support on our Oneview VM appliance and Synergy Composer. When the problem starts we were on 4.10.01, today we are on 4.10.03.
New blade are not able to retrieve their Warranty/Contract informations, already registered blade keep these informations but if we disable/reenable remote support go to the same state as new blade...
We have not yet open a support case on our side.
Regards,
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11-30-2018 03:06 AM
11-30-2018 03:06 AM
Re: Remote Support issues
Hi,
I'm still seeing problems at some of my customers.
But the number of failed connections has degraded sins start of the week.
But still problem is occuring to often.
I hope you have fixed before the weekend.
It is pretty tiring to have to explain to everybody to ignore alarms that we should be able to trust always work.
Best Regards!
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12-03-2018 01:18 AM
12-03-2018 01:18 AM
Re: Remote Support issues
Hi,
Issue seems to be solved on our side.
Regards,
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12-07-2018 08:16 AM
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02-01-2019 01:52 AM
02-01-2019 01:52 AM
Re: Remote Support issues
Dear support,
I also encountered this problem in client's side.
May i know how to fix this issue?
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02-01-2019 06:38 AM
02-01-2019 06:38 AM
Re: Remote Support issues
Hello - please contact support if you are currently experiencing this issue.
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