Remote Support

[Synergize]

When trying to enable remote support it fails saying check network connectivity or proxy. Proxy is setup. How can this be tested further or anything else to check?

[ChrisLynch]

Are you using an FQDN address for your Proxy?  Can you change it from FQDN to IPv4 Address?  What type of Proxy do you have?

[sysadmin4151]

When first setting up remote support, I had an error where it would throw an error anytime trying to click edit settings. I had a proxy configured with no authentication, as our proxy requires no authentication to work. However once I put in my domain credentials under authentication, I was able edit\enable remote support. I have since removed my credentials and disabled authentication, and remote support appears to be working.