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тАО12-14-2016 06:48 PM
тАО12-14-2016 06:48 PM
Remote support is unable to connect to HPE
Hi Everyone
Is anyone receiving this alert from OneView recently?
I don't see any issues with my proxy as it could still connect to the test websites without any issues.
Current OneView version is 3.00.05-0271823
Thanks.
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тАО12-14-2016 11:20 PM
тАО12-14-2016 11:20 PM
Re: Remote support is unable to connect to HPE
Hi,
we got the same issue. I talked to our proxy admin an he decided to add the hpe.com website an special exclusion list (whithout broken ssl ) and . .it works :-)
Good luck
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тАО12-19-2016 11:46 PM
тАО12-19-2016 11:46 PM
Re: Remote support is unable to connect to HPE
The problem seems to have gone away after a few days.
Probably my proxy seems to be working fine now.
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тАО12-22-2016 02:37 PM
тАО12-22-2016 02:37 PM
Re: Remote support is unable to connect to HPE
We have been experiencing higher than expected amount of traffic with all of the customers upgrading to HPE OneView 3.0 and enabling Remote Support. We have performed backend maintenance and expanded our available resources to hopefully address this issue. If you continue to experience this error, please open a support case.
I am an HPE employee
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тАО01-04-2017 02:03 PM
тАО01-04-2017 02:03 PM
Re: Remote support is unable to connect to HPE
We are still experiencing this issue and the expanded support mentioned was completed almost 2 weeks ago. Are there still issues at HPE?
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тАО01-09-2017 06:53 PM
тАО01-09-2017 06:53 PM
Re: Remote support is unable to connect to HPE
Looks like the problem is solved, I have not received any related alerts since 28 Dec 2016
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тАО01-09-2017 11:06 PM
тАО01-09-2017 11:06 PM
Re: Remote support is unable to connect to HPE
Unfortunately the problem is not solved.
If it occurred before every 10-15 minutes, now about 2-3 times a day. Even better of course, but I want to solve it completely.
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тАО01-10-2017 06:17 AM
тАО01-10-2017 06:17 AM
Re: Remote support is unable to connect to HPE
It is certainly not solved. we have received over 100 alerts in the past 3 days. We have an open case that has been escalated, but it's been open for 4 days. getting a bit frustrated with OneView due to all the issues lately. How does a company like HPE not plan for adpotion of their own product?
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тАО01-10-2017 06:44 AM
тАО01-10-2017 06:44 AM
Re: Remote support is unable to connect to HPE
hello
shall you give case number please
thanks
JY
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тАО01-15-2017 10:42 PM
тАО01-15-2017 10:42 PM
Re: Remote support is unable to connect to HPE
It seems that everything is normal - already one week with no loss of communication
Thank you!